Subtitle and caption appearance doesn't change

If you're trying to change your subtitle and caption appearance but the change doesn't take effect, follow the steps for your device below to fix the problem.

Android phone or tablet

Switch Netflix profiles

  1. While in the Netflix app, tap the Menu menu icon in the bottom right corner.

  2. From the top of the screen, tap a different Netflix profile.

    • If you don't have another profile, tap Manage Profiles > Add Profile to make a new one.

  3. Once the profile has finished loading, use the above steps again to select your original profile.

  4. Try Netflix again.

Smart TV

Reload the Netflix app
  1. From the home screen, press Left to open up the app menu.

  2. Select Get Help near the bottom of the screen.

  3. Select Reload Netflix.

  4. Try Netflix again.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.