Netflix Error N8102 106

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself
  • An issue with the content you're trying to play

To fix this error, follow the steps below for your Windows or Mac computer.

Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Link to Microsoft Fix it Tool for Silverlight

If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below.

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on Windows XP Service Pack 2 or later.
  • Mozilla Firefox on Windows Vista or later.
  • Opera on Windows Vista Service Pack 2 or later.

Check the date and time settings on your PC

There may be a problem playing a TV show or movie if the date and time set on your PC are incorrect. To set the date and time on your Windows PC:

Windows 10

  1. Click or tap the clock in the lower right side of the task bar.
  2. Select Date and time settings.
  3. Toggle Set time automatically to On.
  4. Toggle Adjust for daylight saving time automatically to On.
  5. Toggle Set time zone automatically to On.
  6. Close Settings to save your changes.
  7. Restart your browser and try Netflix again.

Windows 8 / 7 / Vista

  1. Click or tap the clock in the lower-right side of the task bar.
  2. Select Change date and time settings, then select Change date and time.
  3. Set the calendar to the correct Time and Date including the year, then select OK.
  4. Select OK.
  5. Restart your browser and try Netflix again.

Windows XP

  1. Double-click the clock in the lower-right side of the task bar to open Date and Time Properties.
  2. Set the calendar to the correct Time and Date, including the year, then click OK.
  3. Restart your browser and try Netflix again.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you are able to watch in another browser, your current browser may be experiencing an issue with the Silverlight plug-in used by Netflix.com. If you're unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step.

Clear the Silverlight temporary files on Windows XP

Note: Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.
  3. Type %userprofile% and select OK.
  4. Open the Local Settings folder.
    • If you do not see the Local Settings folder, you may need to enable hidden files and folders:
      1. Click Tools.
      2. Click Folder Options.
      3. Click the View tab.
      4. Select Show Hidden Files and Folders.
      5. Click OK.
      6. Now open the Local Settings folder.

      Note: If you enable Show Hidden Files and Folders, make sure to change back to Do Not Show Hidden Files and Folders when you are through with the steps below.

  5. Open the Application Data folder.
  6. Open the Microsoft folder.
  7. Open the Silverlight folder.
  8. Right click on the is folder and choose Delete.
  9. Open your web browser and try to play a title again.

Clear the Silverlight temporary files on all other supported Windows versions

Note: Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.
  3. Type %userprofile%/appdata and select OK.
  4. Open the LocalLow folder.
  5. Open the Microsoft folder.
  6. Open the Silverlight folder.
  7. Right-click on the is folder and select Delete.
  8. Open a browser and try to play the title again.

Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player on which Netflix.com runs requires that your Windows user account have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

  1. Run browser as Administrator
    1. Quit all open browsers - including this window! You may want to print the following steps.
    2. Click on the Start Menu in the bottom left hand corner of your screen.
    3. Select All Programs.
    4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).
    5. Select Run as Administrator.
    6. If prompted, select Allow.
    7. Use this newly opened window to play your movie or TV show again.
      • Attempting to play again from the original browser window will likely result in the same error.
      • If these steps allow you to stream movies and TV shows from Netflix.com, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.
  2. Log in as another Windows user
    • If you are able to play your movie or TV show, the new user account has the needed permissions to use the Silverlight player.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on OS X 10.6 (Snow Leopard) or later.
  • Opera on OS X 10.9 (Mavericks) or later.

Check the date and time settings

There may be a problem playing a video if the date and time set on your Mac is incorrect.
Note: If the date and time on your Mac are correct, skip this step.

To set the date and time on your Mac:

  1. Click the clock in the upper right-hand corner of the menu bar and select Date & Time Preferences or Open Date & Time.
  2. Click the Date & Time tab.
  3. Check box next to Set date and time automatically.
    1. This should set the clock to the correct time and date, including year.
    2. If it does not format the time and date correctly, uncheck the box next to Set date and time automatically and manually enter the correct information.

Once the date and time are correctly set, play your movie or TV show again.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you are able to watch in another browser, your current browser may be experiencing an issue with the Silverlight plug-in used by Netflix.com. If you're unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step.

Clear the Silverlight temporary files
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon in your Dock.
  3. In the menu bar at the top of the screen, select Go.
  4. Hold down the Option (Alt) key on your keyboard and select Library.
    Note: If Library is not listed, select Home and open the Library folder.
  5. Open the Application Support folder.
  6. Open the Microsoft folder.
  7. Open the Silverlight folder.
  8. Drag the is folder to the Trash.
  9. Open a web browser and play your movie or TV show again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.