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Netflix Error tvq-nw-100

You might get the error code tvq-nw-100 with the message:

Netflix has encountered an error. Retrying in (X) seconds.

Code: tvq-nw-100

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem:

  1. Go to the Netflix home screen, then go left to open the menu.

  2. At the bottom, select Get Help > Sign out > Yes.

  3. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

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