Extra Members

When you buy an extra member slot, you can transfer an existing profile so the extra member can keep their recommendations, viewing history, My List, saved games, and settings, or they can create a new profile. ​

Follow the steps to "Add an extra member" above and when asked Which profile should they use?

1. Choose one of the existing profiles you want to transfer to the extra member.

   

   Note: Kid's profiles, PIN-protected profiles, and the main profile cannot be transferred.

2. After the profile is transferred, the extra member can choose to accept it or create a new profile.

   • If accepted, the existing profile will be removed from the primary account.

   • If declined and the extra member creates a new profile instead, the existing profile will remain on the primary account.

If your account has extra member slots and you want to change your payment method to a partner package, you can link your account as instructed by Netflix and your provider.

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If your package provider allows you to add extra members:

• Your extra member slots will not be affected as long as the Netflix plan allows for the same number of extra members on your account.

• If you have more extra member slots than the Netflix plan allows, we will cancel all your extra members immediately after your account is linked to your package.

  • You and your extra member(s) will receive an email confirmation.

  • If eligible, you can re-add an extra member by following the instructions in “Add an extra member.”

If your package provider does not allow you to add extra members:

• We will cancel your extra member(s) immediately after your account is linked to your package. You and your extra member(s) will receive an email confirmation.

You can change your extra member at any time, up to 2 times per calendar month.

• The current extra member will lose access to Netflix immediately.

• You can always re-add the person to an available extra member slot, or they can sign up for their own account.

Follow these steps to change an extra member:

1. Go to netflix.com/account/membership/extra-members.

2. Select Remove recipient.

   

   • If the extra member never activated their account, select Cancel invitation.

3. Confirm you want to remove the selected extra member.

   

4. You will see a confirmation at the top of the page. You and the extra member will also receive an email confirmation.

   

5. You can invite someone else by selecting Set up invitation.

If you want to change an extra member (with ads) slot to an ad-free extra member slot, or vice versa, you need to cancel the existing slot and then add a new extra member slot of your choice.

• Depending on your plan, you may have to wait until the next calendar month to add a new extra member slot.

You can cancel an extra member slot at any time.

• Once canceled, the extra member can continue to watch Netflix until the end of the current billing period.

• You can always re-add the person to an available extra member slot, or they can sign up for their own account.

Follow these steps to cancel an extra member slot:

1. Go to netflix.com/account/membership/extra-members.

2. Select Cancel slot.

   

3. Select Cancel extra member slot on the next screen.

4. You’ll see a confirmation at the top of the page that includes the last date your extra member can watch Netflix. You and the extra member will also receive an email confirmation.

   

If you canceled an extra member slot and your billing period hasn't ended, you can stop cancellation and restart the extra member slot if you have a Standard or Premium plan.

Follow these steps to restart an extra member slot:

1. Go to netflix.com/account/membership/extra-members.

   

2. Select Restart.

   

3. You’ll see a confirmation at the top of the page that confirms the extra member slot was restarted. You and the extra member will also receive an email confirmation.

   

If you canceled an extra member slot and are already in the next billing period, follow the instructions in "Add an extra member" above.

Extra members can only be added to an existing Standard or Premium plan. So if the primary account is canceled, any extra member slots will also be canceled.

Extra members have their own login. Follow these steps to change your email or password:

1. Go to netflix.com/account and sign in.

2. Select Security.

3. Select Email or Password.

   

   • If you change your email, we will send a verification code that you must enter on the screen before you can enter the new email address.

   • If you change your password, you will need to enter your current password. You can also select Forgot password?.

Extra members can watch on 1 device at a time with the same video and audio quality that the account owner's plan offers.

To switch to a device that was previously signed into another account:

1. Open Netflix on the device you want to use.

2. A pop-up will display Are you an extra member?

   Note: If you do not see this message, sign out of the old account then sign in with your new extra member credentials.

3. Select Sign in Extra Member and sign in using the email and password you used to create your extra member account.

   

Extra members can only watch Netflix with the same video and audio quality that the account owner's plan offers, and they can only have 1 profile and watch on 1 device at a time.

If you want a higher video quality or the ability to create more profiles and/or watch on more devices at the same time in the same household, you will need to sign up for your own account. See “Create separate account” below for details.

As an extra member, you will need to create a separate account if you want to:

• Use your own payment method to pay for Netflix.

• Create more than 1 profile.

• Watch on more than 1 device at a time within the same household.

• Create an account, but live in a different country from where the account owner signed up for Netflix.

  Note: Overseas territories may also be blocked.

To create a separate account:

1. Go to netflix.com/account and sign in.

2. Select Membership.

3. Select Get your own plan.

   

4. Choose a plan.

5. Choose an available payment method to start your membership and start watching Netflix.

The account owner will be notified and they can choose to invite a new extra member for that slot or cancel it, otherwise they will still be charged the monthly fee.

If you never activated your extra member account and want to create a separate account:

1. Go to netflix.com/signup.

2. When prompted to enter a password, select Forgot your password?

3. Follow the Forgot Email/Password instructions to create a password for your account.

4. Go to netflix.com/account and sign in with your new password.

5. Select Add streaming plan and choose a plan.

6. Choose an available payment method to start your membership and start watching Netflix.

As an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings.

Once complete, we will notify the account owner that you have been removed as an extra member from their account.

You can cancel your extra member account at any time. Once canceled, you will lose access to Netflix immediately and will not be able to return as an extra member unless someone invites you again.

You can rejoin Netflix using the same login and a payment method. If you rejoin within 24 months, your profile, favorites, viewing preferences, and account details will still be available.

To cancel your extra member account:

1. Go to netflix.com/account and sign in.

2. Select Membership.

3. Select Cancel Membership > Finish Cancellation.

   

The account owner will be notified and they can choose to invite a new extra member for that slot or cancel it, otherwise they will still be charged the monthly fee.

Extra members have their own login. Follow these steps to change your email or password:

1. Go to netflix.com/account and sign in.

2. Select Security.

3. Select Email or Password.

   

   • If you change your email, we will send a verification code that you must enter on the screen before you can enter the new email address.

   • If you change your password, you will need to enter your current password. You can also select Forgot password?.

Extra members can watch on 1 device at a time with the same video and audio quality that the account owner's plan offers.

To switch to a device that was previously signed into another account:

1. Open Netflix on the device you want to use.

2. A pop-up will display Are you an extra member?

   Note: If you do not see this message, sign out of the old account then sign in with your new extra member credentials.

3. Select Sign in Extra Member and sign in using the email and password you used to create your extra member account.

   

Extra members can only watch Netflix with the same video and audio quality that the account owner's plan offers, and they can only have 1 profile and watch on 1 device at a time.

If you want a higher video quality or the ability to create more profiles and/or watch on more devices at the same time in the same household, you will need to sign up for your own account. See “Create separate account” below for details.

As an extra member, you will need to create a separate account if you want to:

• Use your own payment method to pay for Netflix.

• Create more than 1 profile.

• Watch on more than 1 device at a time within the same household.

• Create an account, but live in a different country from where the account owner signed up for Netflix.

  Note: Overseas territories may also be blocked.

To create a separate account:

1. Go to netflix.com/account and sign in.

2. Select Membership.

3. Select Get your own plan.

   

4. Choose a plan.

5. Choose an available payment method to start your membership and start watching Netflix.

The account owner will be notified and they can choose to invite a new extra member for that slot or cancel it, otherwise they will still be charged the monthly fee.

If you never activated your extra member account and want to create a separate account:

1. Go to netflix.com/signup.

2. When prompted to enter a password, select Forgot your password?

3. Follow the Forgot Email/Password instructions to create a password for your account.

4. Go to netflix.com/account and sign in with your new password.

5. Select Add streaming plan and choose a plan.

6. Choose an available payment method to start your membership and start watching Netflix.

As an extra member, you can create your own account and link to a partner package as instructed by Netflix and your provider. Make sure you use the same email address you use for your extra member account to retain your viewing history and settings.

Once complete, we will notify the account owner that you have been removed as an extra member from their account.

You can cancel your extra member account at any time. Once canceled, you will lose access to Netflix immediately and will not be able to return as an extra member unless someone invites you again.

You can rejoin Netflix using the same login and a payment method. If you rejoin within 24 months, your profile, favorites, viewing preferences, and account details will still be available.

To cancel your extra member account:

1. Go to netflix.com/account and sign in.

2. Select Membership.

3. Select Cancel Membership > Finish Cancellation.

   

The account owner will be notified and they can choose to invite a new extra member for that slot or cancel it, otherwise they will still be charged the monthly fee.