Netflix Error 16001
If you experience the error code 16001, accompanied by a message that says,
Timeout While Contacting Device
There may be a Netflix configuration issue that's keeping you from connecting successfully. Follow the troubleshooting steps for your device below to resolve the issue.
Android phone or tablet
- Hold the button on the Chromecast for up to 25 seconds, or until the indicator light begins flashing.
Note: Resetting Chromecast will erase any settings previously saved on the device. See here to set up the Chromecast with your device again.
- Once you have reset the device, reconnect it to your Netflix account.
After resetting the Chromecast, close the Netflix app on your Android device, then try Netflix again.
All other devices
We are currently researching this error. To help us investigate, please contact customer service.