Netflix says 'Timed out while contacting the target device (16001)'

If you see an error that says

Timed out while contacting the target device (16001)

There may be a Netflix configuration issue preventing you from connecting successfully. Follow the troubleshooting steps for your device below to resolve the issue.

Chromecast

Reset the settings on your Chromecast

1. Hold the button on the Chromecast for 25 seconds, or until the indicator light begins flashing.

   Note:Resetting your Chromecast will erase any settings previously saved on the device. Follow Google's steps to reconfigure your Chromecast.

2. Once you have reset the device, reconnect it to your Netflix account.

Other Cast-Enabled Devices

Turn your device off, then back on

1. Turn off your phone or tablet. Make sure it's turned off, not just locked.

2. Turn it back on.

3. Try Netflix again.

Restart your home network

1. Turn off your device, then unplug your modem and router from power.

2. After 30 seconds, plug in your modem and router.

3. Wait 1 minute, then turn on your device.

4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.