Netflix Error 16001

If you experience the error code 16001, often accompanied by the following message:

Timeout While Contacting Device

There may be a Netflix configuration issue preventing you from connecting successfully. Follow the troubleshooting steps for your device below to resolve the issue.

Android phone or tablet

Reset the settings on your Chromecast
  1. Hold the button on the Chromecast for up to 25 seconds, or until the indicator light begins flashing.
    Note: Resetting Chromecast will erase any settings previously saved on the device. See here to set up the Chromecast with your device again.
  2. Once you have reset the device, reconnect it to your Netflix account.

After resetting the Chromecast, close the Netflix app on your Android device, then try Netflix again.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.