Questions or Concerns about Closed Captions

The information in this article only applies to members based in the United States and is specific to FCC requirements for closed captioning on the Netflix service.

If you need help with your Netflix account or to troubleshoot an issue while using closed captions, including questions on device support and features of subtitles and captions, please contact us.

Visit our Subtitles and Language Preferences page if you need help using subtitle features on your supported device.

If you have comments or questions related to the FCC's requirements for closed captioning on the Netflix service, please send your feedback to us with your preferred contact option listed below.

Please note:

  • All complaints regarding captioning compliance must be submitted in writing. Email with your complaint or inquiry.

  • Include the title of the TV show or movie, the season and episode the issue occurs in (if applicable), a brief description of the issue, and an approximate time within the title that the issue occurs.

  • This inbox is monitored Monday through Friday during normal business hours, excluding major holidays.

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