Join Netflix

Netflix says ‘Your TV isn’t part of the Netflix Household for this account’

Your TV isn’t part of the Netflix Household for this account

This message means Netflix wasn't able to associate your TV with your Netflix Household.

If you signed in to Netflix from a device that's not part of your Netflix Household, you may need to verify your device to watch Netflix. To fix the issue you can:

If you signed in to a TV that's part of your Netflix Household but see this error, you will need to verify that the TV you're using is part of your Netflix Household. To do this, you will need:

  • Mobile phone or tablet with a camera

  • Wi-Fi connection

Verify that your TV is part of your Netflix Household

  1. When prompted on your TV, select Update Netflix Household.

  2. Select Troubleshoot This TV.

  3. Open the camera on your mobile device and point it at the TV screen to scan the QR code, then tap Next.

  4. Make sure your mobile device is connected to your home Wi-Fi. Tap Next.

    • If your mobile device can't connect to your home internet, skip to the "Troubleshooting" section below.

  5. Tap Get Code to generate a new QR code on your TV.

  6. Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.)

  7. Once verified, select Start Watching to continue watching Netflix.

    • If unsuccessful, make sure your mobile device is connected to the same internet as your TV and try again.



Troubleshooting

If your mobile device cannot connect to your home internet or you can't complete the steps above, you’ll need to use another TV in your Netflix Household to complete the verification process.

  1. Tap Next on your mobile device.

  2. Select another TV in your account’s Netflix Household on the screen and tap Next.

  3. Turn on the TV you selected and open Netflix.

  4. Tap Next on your mobile device.

    Note:For faster resolution, try connecting your mobile device to your home Wi-Fi.


  5. If you see a QR code on your TV, tap Next on your mobile device.

    • If you don't see a QR code, see 'QR code doesn't display' below.

  6. Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.)

  7. Once verified, select Start Watching to continue watching Netflix on your preferred TV.

If you don't see the QR code on your TV after completing step 4 above, follow the steps below:

  1. Select your Netflix profile on your TV.

  2. From the Netflix homescreen, press left on your remote to open the menu.

  3. Scroll to the bottom to Get Help, then select Get QR code.

  4. On your mobile device, tap Scan Code and scan the QR code that appears on your TV.

    • If you’re having trouble finding the Get Help menu or you don’t see the QR code, tap Try Another Method on your mobile device then follow the instructions on your mobile device.

  5. Once verified, select Start Watching to continue watching Netflix on your preferred TV.

If you completed the steps above and still can't verify your TV, try the following:

Connect your mobile device to your home internet, or the internet as another TV in your Netflix Household

  1. Check the internet or Wi-Fi name in your TV settings.

  2. Go to the network settings on your mobile device, select Wi-Fi and choose the same network as your TV.

Allow your mobile web browser to access the camera in order to scan QR code

  • If you didn't allow access, use the Tap here to retry button, then tap OK or Allow only while using the app.

  • If the Tap here to retry button didn't work, follow the steps to allow camera access in settings:

Scan the QR code

  1. Open the camera on your mobile device and point it at the TV screen to scan the QR code. Make sure your camera has a clear view of the TV.

  2. Hold your mobile device steady directly in front of the TV.

Related Articles

Related Articles

Need more help?

Contact Us