Netflix says ‘This TV isn’t part of your Netflix Household’

This TV isn’t part of your Netflix Household

This message means Netflix wasn't able to associate your TV with your Netflix Household.

If you signed in to Netflix from a device that is not part of your Netflix Household, you may need to verify your device to watch Netflix. To fix the issue you can:

Create an account.
Update your Netflix Household.

If you signed in to a TV that is part of your Netflix Household but see this error, you will need to verify that the TV you are using is part of your Netflix Household. To do this, you will need:

Mobile phone or tablet with a camera
Wi-Fi connection

Verify that your TV is part of your Netflix Household

When prompted on your TV, select Update Netflix Household.
Select Troubleshoot This TV.
Open the camera on your mobile device and point it at the TV screen to scan the QR code, then tap Next.
Make sure your mobile device is connected to the same internet that your TV is connected to. Tap Next.
- If your mobile device can't connect to your home internet, skip to the "Troubleshooting" section below.
Tap Get Code to generate a new QR code on your TV.
Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.)
Once verified, select Start Watching to continue watching Netflix.
- If unsuccessful, make sure your mobile device is connected to the same internet as your TV and try again.

Troubleshooting

Mobile device can't connect to home internet

If your mobile device is unable to connect to your home internet or you cannot complete the steps above, you’ll need to use another TV in your Netflix Household to complete the verification process.

Tap Next on your mobile device.
Select another TV in your account’s Netflix Household on the screen and tap Next.
Turn on the TV you selected and open Netflix.
Make sure your mobile device is connected to the same internet that your TV is connected to. Tap Next.
If you see a QR code on your TV, tap Next on your mobile device.
- If you don't see a QR code, see 'QR code doesn't display' below.
Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.)
Once verified, select Start Watching to continue watching Netflix on your preferred TV.

QR code doesn't display

If you do not see the QR code on your TV after completing step 4 above:

Select your Netflix profile on your TV.
From the Netflix homescreen, press left on your remote to open the menu.
Scroll to the bottom to Get Help, then select Get QR code.
On your mobile device, tap Scan Code and scan the QR code that appears on your TV.
- If you’re having trouble finding the Get Help menu or you don’t see the QR code, tap Try Another Method on your mobile device then follow the instructions on your mobile device.
Once verified, select Start Watching to continue watching Netflix on your preferred TV.

Still having trouble verifying TV

If you completed the steps above and still can't verify your TV, try the following:

Connect your mobile device to your home internet, or the internet as another TV in your Netflix Household

Check the internet or Wi-Fi name in your TV settings.
Go to the network settings on your mobile device, select Wi-Fi and choose the same network as your TV.
- Connect to Wi-Fi network on Android
- Connect to Wi-Fi network on iPhone/iPad

Allow your mobile web browser to access the camera in order to scan QR code

If you didn't allow access, use the Tap here to retry button, then tap OK or Allow only while using the app.
If the Tap here to retry button didn't work, follow the steps to allow camera access in settings:
- Android phone or tablet
- iPhone or iPad

Scan the QR code

Open the camera on your mobile device and point it at the TV screen to scan the QR code.

Make sure your camera has a clear view of the TV.
Hold your mobile device steady directly in front of the TV.
Try moving the camera closer to or further from the TV screen.
For help using your camera to scan a QR code, follow the steps for your device:
- Android phone or tablet
- iPhone or iPad