Netflix says ‘Your device isn’t part of the Netflix Household for this account’
Your device isn’t part of the Netflix Household for this account
This message means Netflix wasn't able to associate your device with your Netflix Household.
If you're using a device that's not associated with the Netflix Household, please create your own account to enjoy Netflix.
If you're using a mobile device or computer that's part of the Netflix Household but see this error, confirm that the device is connected to the same Wi-Fi as a TV or TV-connected device associated with the Netflix Household. If the problem persists, update the Netflix Household from your TV or TV-connected device and then restart the Netflix app on your mobile device or refresh the Netflix website on your computer.
Note: If you don't have access to a TV or TV-connected device, review recently active devices and sign out of any unfamiliar devices to make sure the Netflix Household is not set incorrectly on your account. Then restart the Netflix app on your mobile device or refresh the Netflix website on your computer.
If you're using a mobile device or computer while on the go or away from home, you will need to verify the device to watch temporarily.
To verify your mobile device or computer:
When you get the error message on your device, tap Watch Temporarily.
Tap Send Email or Send Text and a code will be sent.
Check the email or text message you get and find the code.
Go back to the Netflix app or web page, enter the code that you received from email or text message, then tap Submit Code.
Tap Continue to Netflix.
Note: To avoid future interruptions when you're traveling or on the go, open the Netflix app while connected to the WiFi at your Netflix Household at least once a month.