If Netflix isn't working on your TV or a device connected to your TV, you can often fix the problem with these basic troubleshooting steps.
Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.
Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.
Go to the Netflix home screen, then go left to open the menu.
Go to the bottom of the menu, then go right and select Get Help.
Select Sign out.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Try searching our Help Center for the error code or issue you're having. There might be an article with steps that fix your exact issue.
If the steps didn't fix the problem or there wasn't an article that matched your issue, contact Customer Service for more help.