Netflix Error TVP-805

If you experience the error code TVP-805, it typically points to some information on the device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Restart Device (Blu-ray players)

If you haven't already, try turning your Blu-ray player completely off, wait for 10 seconds, and then power back on before trying to stream again. An incredible number of Netflix streaming problems can be fixed this way, and it's one of the easiest (and one of the most overlooked) steps you can try that is very likely to get you streaming again very quickly.

Although restarting your Blu-ray player can fix your problem right now, if you find you have to do it often, you'll probably want to troubleshoot your home network for a long-term fix.

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. You will now be given the option to sign in as a different Netflix member.

Check for firmware or software updates

Check to see if there are any available firmware or software updates for your device. If you need help checking for updates or downloading the latest firmware or software version, please check with your device manufacturer.

Perform a factory reset
  • Your device may be stuck in an unrecoverable state and need to be reset. If you are unsure how to perform a factory reset on your device, or are unfamiliar with the effects of doing so, reach out to the manufacturer of the device for more assistance.

Set-top Box or Streaming Media Player

Restart your set-top box

If you haven't already, try turning your set-top box completely off, wait for 10 seconds, and then power back on before trying to stream again. An incredible number of Netflix streaming problems can be fixed this way, and it's one of the easiest (and one of the most overlooked) steps you can try that is very likely to get you streaming again very quickly.

If your set-top box does not have a power button, unplug the power plug and wait 10 seconds, plug back in and allow it to reconnect.

Although restarting your set-top box can fix your problem right now, if you find you have to do it often, you'll probably want to troubleshoot your home network for a long-term fix.

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. You will now be given the option to sign in as a different Netflix member.

Check for firmware or software updates

Check to see if there are any available firmware or software updates for your device. If you need help checking for updates or downloading the latest firmware or software version, please check with your device manufacturer.

Perform a factory reset
  • Your device may be stuck in an unrecoverable state and need to be reset. If you are unsure how to perform a factory reset on your device, or are unfamiliar with the effects of doing so, reach out to the manufacturer of the device for more assistance.

Smart TV

Restart your smart TV

If you haven't already, try turning your smart TV completely off and then back on before trying to stream again. An incredible number of Netflix streaming problems can be fixed this way, and it's one of the easiest (and one of the most overlooked) steps you can try that is very likely to get you streaming again very quickly.

Although restarting your smart TV can fix your problem right now, if you find you have to do it often, you'll probably want to troubleshoot your home network for a long-term fix.

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over or Deactivate.
  3. You will now be given the option to sign in as a different Netflix member.

Check for firmware or software updates

Check to see if there are any available firmware or software updates for your device. If you need help checking for updates or downloading the latest firmware or software version, please check with your device manufacturer.

Perform a factory reset
  • Your device may be stuck in an unrecoverable state and need to be reset. If you are unsure how to perform a factory reset on your device, or are unfamiliar with the effects of doing so, reach out to the manufacturer of the device for more assistance.