Netflix Error tvp-805

If you see the error code tvp-805, often with this message:

We're having trouble playing this title right now. Please try again later or select a different title.

It usually means data on your device needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray player

Restart your device

  1. Turn off your device.

    Note:
    If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.
  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer for help.

These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.
  • Updating your device to the latest software or firmware version

  • Resetting your device to its original factory settings.

If the manufacturer can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

Set-top box or streaming media player

Restart your device

  1. Turn off your device.

    Note:
    If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.
  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer for help.

These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.
  • Updating your device to the latest software or firmware version

  • Resetting your device to its original factory settings.

If the manufacturer can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

Smart TV

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Contact the device manufacturer

To fix this issue, you'll need to contact the device manufacturer for help.

These steps might erase data and settings saved on your device. Before doing these steps, make sure you have your Wi-Fi name and password and Netflix sign-in information.
  • Updating your device to the latest software or firmware version

  • Resetting your device to its original factory settings.

If the manufacturer can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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