Netflix Error tvp-805

If you see the error code tvp-805, often with this message:

We're having trouble playing this title right now. Please try again later or select a different title.

It usually means data on your device needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray player

Restart your device

  1. Turn off your device.

    Note:
    If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.
  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.

  2. Go to the bottom of the menu, then go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

Set-top box or streaming media player

Restart your device

  1. Turn off your device.

    Note:
    If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.
  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.

  2. Go to the bottom of the menu, then go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

Smart TV

Sign out of Netflix

  1. Go to the Netflix home screen, then go left to open the menu.

  2. Go to the bottom of the menu, then go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

All other devices

We're looking into this problem. To help us investigate, contact us.

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