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Mighty Quest Rogue Palace - Game Support

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Hunt for epic loot. Battle big bosses. Hack and slash through a mad maze, and prepare to die — a lot. Come back stronger, save the kingdom. No pressure!

About the game

Platforms: A mobile device that meets the minimum device requirements

  • Android phone & tablet: Android 8.0 or later, supported device or chipset/GPU combination

    • Popular devices not supported include: Motorola Moto E6, Motorola Moto G Play, Motorola G Pure, Oppo A5s (AX5s), and Sony Xperia L3.

    • If you see "Your device isn't compatible with this version" when trying to download, see the "Troubleshooting/Issues" below.

  • iPhone, iPad, or iPod touch: iOS/iPadOS 15 or later

Game category: Role-playing / Action

Number of players: Single player

Offline play: Yes

Cloud saves: Yes

Content rating: See the Google Play Store or the App Store

Languages: Arabic, Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish

Developer: Ubisoft Entertainment

How to download

Requirements

To play Mighty Quest Rogue Palace, you’ll have to install it on your device first. You need:

  • A device that meets the minimum device requirements:

    • Android phone & tablet: Android 8.0 or later, supported device or chipset/GPU combination

    • iPhone, iPad, or iPod touch: iOS/iPadOS 15 or later

  • An active Netflix subscription

  • An internet connection to download and install the game

  • Enough storage space on your device

Installation

Android phones & tablets

From the Netflix app

The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.

  1. From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.

    Note:
    Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device.

  2. Tap on the game, and tap Get Game. The Play Store will open.

  3. Tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Mobile Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.

  5. Choose your profile and start playing!

From the Play Store

You can also search for a game in the Google Play Store.

  1. Open the Play Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and tap Install.

    • Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.

  3. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Mobile Games row in the Netflix app. It may also be on your device's home screen or in the app drawer.

  4. If prompted, tap Continue and then sign in using the email address and the password of your Netflix account

  5. Choose your Netflix profile and start playing!

Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

iPhone, iPad & iPod touch

From the Netflix app

The Netflix app includes a Games row on the home screen.

  1. From the home screen in the app, swipe down to find the Games row.

    Note:
    Not seeing the Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch.

  2. Tap on the game, and tap Get Game. The App Store will open.

  3. Select Get or tap the Cloud icon.

  4. The game will download and install. When complete, choose Open.

    • After a game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen.

  5. The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!

From the App Store

You can also search for a game in the App Store.

  1. Open the App Store and search for the game by name or see all available Netflix games.

  2. Select the game from the search results, and select Get or tap the Cloud icon.

  3. The game will download and install. When complete, choose Open.

    • After the game is installed, you can find it under the Netflix Games row in the Netflix app. It may also be on your device's home screen. 

  4. If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.

  5. Choose your profile and start playing!

Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.

Gameplay questions

Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings? Here are answers to common gameplay questions.

How to unlock additional characters

During the course of the game, you'll fight to collect different pieces of equipment for various playable heroes. After collecting all required pieces of equipment for a hero, a node will appear on the map allowing you to battle them. After defeating the hero, they'll become playable characters in future runs.

Collected pieces of equipment for each hero, including unlocked heroes, can be viewed in the King's Throne by talking to Harold of Acedia and checking your armory. You can also check your armory while on a run by tapping the book in the bottom left of your screen.

Troubleshooting/Issues

Having a problem with the game? Here are fixes to try for common problems.

Can't download - 'Your device isn't compatible with this version' error

If you see the message "Your device isn't compatible with this version" on the Google Play Store when you try to download the game, it may be due to your device's chipset and GPU.

If your device has one of the combinations of chipset and GPU listed below, you'll need to play Mighty Quest Rogue Palace on another device.

Chipsets and GPU combinations that are not supported:

Chipset

GPU

Exynos 7570

Mali-T720

Exynos 7870

Mali-T830

HiSilicon KIRIN655 Kirin 655

Mali-T830

Mediatek Helio A22 MT6761

PowerVR GE8300

Mediatek Helio P35 MT6765

PowerVR GE8320

MediaTek MT6737T

Mali-T720

Mediatek MT6739CH

Mediatek MT6739CW

Mediatek MT6739WA

Mediatek MT6739WM

Mediatek MT6739WW

PowerVR GE8100

MediaTek MT8163

Mali-T720

MediaTek MT8168A

MediaTek MT8168B

Mali-G52

Mediatek MT8173

PowerVR GX6250

Qualcomm Snapdragon 430

Adreno 505

Qualcomm Snapdragon 625

Adreno 506

Qualcomm Snapdragon 660

Adreno 512

Qualcomm Snapdragon 662 SM6115

Adreno 610

Qualcomm Snapdragon 665 SM6125

Adreno 610

Qualcomm Snapdragon 675

Adreno 612

Samsung Exynos 7580 Octa

Mali-T720

Samsung Exynos 7884B

Mali-G71

Samsung Exynos 7885

Mali-G71

Samsung Exynos 7904

Mali-G71

Spreadtrum UniSoC SC9863A

PowerVR GE8322

Game crashes, freezes, or stops responding

If your game stops working, won't respond, or closes suddenly:

Game performance or visual issues

If your game doesn't perform well, lags, or visually skips or stutters:

Game sound or volume issues

If you don't get any sound or the volume is too quiet:

  • Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.

  • If the game has its own sound settings, check if they're on and turned up.

  • If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.

If the sound is choppy or stutters:

Game error message or code

If you get an NGP error, go to the matching article below for steps that fix the problem.

If you get a different error message or code, please contact us and let us know there's a problem.

Lost game progress or missing game items

If you lost game progress, your game save was reset, or are missing game items or currency, please contact us.

If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.

Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.

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