Mighty Quest Rogue Palace - Game Support
About the game
Platforms: A mobile device that meets the minimum device requirements
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Android phone & tablet: Android 8.0 or later, supported device or chipset/GPU combination
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Popular devices not supported include: Motorola Moto E6, Motorola Moto G Play, Motorola G Pure, Oppo A5s (AX5s), and Sony Xperia L3.
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If you see "Your device isn't compatible with this version" when trying to download, see the "Troubleshooting/Issues" below.
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iPhone, iPad, or iPod touch: iOS/iPadOS 15 or later
Game category: Role-playing / Action
Number of players: Single player
Offline play: Yes
Cloud saves: Yes
Content rating: See the Google Play Store or the App Store
Languages: Arabic, Chinese (Traditional), English, French, German, Italian, Japanese, Korean, Polish, Portuguese (Brazil), Russian, Spanish (Castilian), Spanish (Latin America), Swedish, Thai, Turkish
Developer: Ubisoft Entertainment
How to download
Requirements
To play Mighty Quest Rogue Palace, you’ll have to install it on your device first. You need:
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A device that meets the minimum device requirements:
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Android phone & tablet: Android 8.0 or later, supported device or chipset/GPU combination
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iPhone, iPad, or iPod touch: iOS/iPadOS 15 or later
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An active Netflix subscription
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An internet connection to download and install the game
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Enough storage space on your device
Installation
Android phones & tablets
From the Netflix app
The Netflix app includes a Mobile Games row on the home screen and a Games tab at the bottom.
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From the home screen in the app, swipe down to find the Mobile Games row, or tap the Games tab.
Note:Not seeing the Mobile Games row or Games tab? Make sure you have the latest Netflix app version. See How to update the Netflix app on your Android device. -
Tap on the game, and tap Get Game. The Play Store will open.
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Tap Install.
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Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.
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The game will download and install. When complete, choose Open.
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After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.
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The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!
From the Play Store
You can also search for a game in the Google Play Store.
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Open the Play Store and search for the game by name or see all available Netflix games.
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Select the game from the search results, and tap Install.
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Depending on the game and your device settings, a Permissions screen may appear. Choose Accept.
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The game will download and install. When complete, choose Open.
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After a game is installed, you can open it from the Mobile Games row or Games tab in the Netflix app. You can also tap its icon on your device's home screen or in the app drawer.
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If prompted, tap Continue and then sign in using the email address and the password of your Netflix account
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Choose your Netflix profile and start playing!
Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.
iPhone, iPad & iPod touch
From the Netflix app
The Netflix app includes a Mobile Games row on the home screen.
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From the home screen in the app, swipe down to find the Mobile Games row.
Note:Not seeing the Mobile Games row? Make sure you have the latest Netflix app version. See How to update the Netflix app on iPhone, iPad, or iPod touch. -
Tap on the game, and then tap Get Game or Play Game.
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Tap Get or the Cloud icon on the App Store banner.
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The game will download and install. When complete, tap Open.
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After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.
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The game will launch. Tap the Profile icon in the game if you'd like to change to a different profile and start playing!
From the App Store
You can also search for a game in the App Store.
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Open the App Store and search for the game by name or see all available Netflix games.
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Select the game from the search results, and tap Get or the Cloud icon.
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The game will download and install. When complete, tap Open.
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After a game is installed, you can open it from the Mobile Games row in the Netflix app, or by tapping its icon on your device's home screen.
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If prompted to log in, tap Next and then enter your Netflix account email address and password. Select Log in.
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Choose your Netflix profile and start playing!
Netflix games aren't available in Kids profiles. A game may not appear for a profile if the profile’s maturity setting is set below the maturity rating of the game, or if your device isn't compatible with the game.
Gameplay questions
Stuck in the game somewhere? Wondering how something works? Have questions about in-game settings? Here are answers to common gameplay questions.
How to unlock additional characters
During the course of the game, you'll fight to collect different pieces of equipment for various playable heroes. After collecting all required pieces of equipment for a hero, a node will appear on the map allowing you to battle them. After defeating the hero, they'll become playable characters in future runs.
Collected pieces of equipment for each hero, including unlocked heroes, can be viewed in the King's Throne by talking to Harold of Acedia and checking your armory. You can also check your armory while on a run by tapping the book in the bottom left of your screen.
Troubleshooting/Issues
Having a problem with the game? Here are fixes to try for common problems.
Can't download - 'Your device isn't compatible with this version' error
If you see the message "Your device isn't compatible with this version" on the Google Play Store when you try to download the game, it may be due to your device's chipset and GPU.
If your device has one of the combinations of chipset and GPU listed below, you'll need to play Mighty Quest Rogue Palace on another device.
Chipsets and GPU combinations that are not supported:
Chipset |
GPU |
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Exynos 7570 |
Mali-T720 |
Exynos 7870 |
Mali-T830 |
HiSilicon KIRIN655 Kirin 655 |
Mali-T830 |
Mediatek Helio A22 MT6761 |
PowerVR GE8300 |
Mediatek Helio P35 MT6765 |
PowerVR GE8320 |
MediaTek MT6737T |
Mali-T720 |
Mediatek MT6739CH Mediatek MT6739CW Mediatek MT6739WA Mediatek MT6739WM Mediatek MT6739WW |
PowerVR GE8100 |
MediaTek MT8163 |
Mali-T720 |
MediaTek MT8168A MediaTek MT8168B |
Mali-G52 |
Mediatek MT8173 |
PowerVR GX6250 |
Qualcomm Snapdragon 430 |
Adreno 505 |
Qualcomm Snapdragon 625 |
Adreno 506 |
Qualcomm Snapdragon 660 |
Adreno 512 |
Qualcomm Snapdragon 662 SM6115 |
Adreno 610 |
Qualcomm Snapdragon 665 SM6125 |
Adreno 610 |
Qualcomm Snapdragon 675 |
Adreno 612 |
Samsung Exynos 7580 Octa |
Mali-T720 |
Samsung Exynos 7884B |
Mali-G71 |
Samsung Exynos 7885 |
Mali-G71 |
Samsung Exynos 7904 |
Mali-G71 |
Spreadtrum UniSoC SC9863A |
PowerVR GE8322 |
Game crashes, freezes, or stops responding
If your game stops working, won't respond, or closes suddenly:
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Close the game and any other apps running on your device, then try again.
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Restart your device, then try again.
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Check for available game updates and install them, then try again.
Game performance or visual issues
If your game doesn't perform well, lags, or visually skips or stutters:
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Close the game and any other apps running on your device, then try again.
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Check for available game updates and install them, then try again.
Game sound or volume issues
If you don't get any sound or the volume is too quiet:
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Check your device's volume or sound settings. If your phone has a Silent or Do Not Disturb mode make sure it's off.
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If the game has its own sound settings, check if they're on and turned up.
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If your device is connected to a speaker or headphones using Bluetooth, try turning Bluetooth off and back on.
If the sound is choppy or stutters:
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Close the game and any other apps running on your device, then try again.
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Check for available game updates and install them, then try again.
Game error message or code
If you get one of these errors, go to the matching article below for steps that fix the problem.
If you get a different error message or code, you can contact us to let us know there's a problem.
Lost game progress or missing game items
If you lost game progress, your game save was reset, or are missing game items or currency, please contact us.
If the steps don't fix your issue or the issue returns after doing the steps, contact us for more help.
Not finding what you're looking for? Check our Netflix Games article. You can also always contact us.