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Netflix Error NW-2-4

Netflix has encountered an error. Retrying in [X] seconds.
Code: NW-2-4

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem:

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.


You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.

If other apps don't work or you get a network error, it usually means your device isn't connected.

Note:Because the steps to connect to the internet or troubleshoot a network issue are often unique for each device, Netflix Customer Service isn't able to assist with following the steps for your device.

To get the connection steps for your device:

  • Check the instructions or manual that came with your device.

  • Contact the device's manufacturer for help connecting your device to the internet.

If your device is connected and you still have issues, go to the next steps.

Resetting modem and device, 30-sec timer, cable unplugged.

  1. Turn off your device, then unplug your modem and router from power.

  2. After 30 seconds, plug in your modem and router.

  3. Wait 1 minute, then turn on your device.

  4. Try Netflix again.

Note:Some devices, modems, and routers might take longer to reconnect to the Internet.

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Tablet and modem show succesful Wi-Fi connection

To get a better signal you can:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

If the steps above didn't work, follow the steps for your device.

  1. On the home screen, select Settings.

  2. Choose Network Settings > Internet Connection Settings > OK.

  3. Choose Custom.

  4. Choose the connection type you use:

    • For Wireless, choose these options:

      • Under the WLAN section, choose Enter Manually.

      • Choose IP Address Setting.

    • For Wired Connection, choose Auto-Detect for Operation mode.

  5. As you go through the next settings, choose these options:

    • IP Address Setting > Automatic

    • DHCP Host > Do Not Set

    • DNS Setting > Automatic

    • Proxy Server > Do Not Use

    • MTU > Automatic

    • UPnP > Enable

  6. To save your settings, press the X button.

  7. Choose Test Connection.

  8. Try Netflix again.

This issue can happen when there's a problem with the domain name system (DNS) server your device connects to. For help fixing a DNS issue, you'll need to contact your internet service provider (ISP).

While talking with your ISP, ask them to:

  • Make sure your device is able to connect to these Netflix addresses:

    • secure.netflix.com

    • appboot.netflix.com

    • uiboot.netflix.com

    • fast.com

  • Check for DNS issues on your modem or router, your device, or with their DNS servers.

  • Try using a different DNS server to check if it fixes the problem.

Before you finish talking with your ISP, we recommend trying Netflix again to make sure the problem is fixed.

  1. Go to the main menu, then select Settings.

  2. Select Network > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For Use Wi-Fi choose Custom, then choose your Wi-Fi network.

    • For Use a LAN Cable choose Custom > Operation mode.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Choose Test Connection.

  6. Try Netflix again.

This issue can happen when there's a problem with the domain name system (DNS) server your device connects to. For help fixing a DNS issue, you'll need to contact your internet service provider (ISP).

While talking with your ISP, ask them to:

  • Make sure your device is able to connect to these Netflix addresses:

    • secure.netflix.com

    • appboot.netflix.com

    • uiboot.netflix.com

    • fast.com

  • Check for DNS issues on your modem or router, your device, or with their DNS servers.

  • Try using a different DNS server to check if it fixes the problem.

Before you finish talking with your ISP, we recommend trying Netflix again to make sure the problem is fixed.

  1. From the Home screen go to Settings settings.

  2. Select Network > Settings > Set Up Internet Connection.

  3. Choose the connection type you use:

    • For wireless, choose your Wi-Fi network name > Advanced Settings

    • For wired, choose Wired LAN > Advanced Settings.

  4. As you go through the next settings, choose these options:

    • IP Address Settings > Automatic

    • DHCP Host > Don't Specify

    • DNS Settings > Automatic

    • Proxy Server > Don't Use

    • MTU Settings > Automatic

  5. Select OK to test your connection.

  6. Try Netflix again.

This issue can happen when there's a problem with the domain name system (DNS) server your device connects to. For help fixing a DNS issue, you'll need to contact your internet service provider (ISP).

While talking with your ISP, ask them to:

  • Make sure your device is able to connect to these Netflix addresses:

    • secure.netflix.com

    • appboot.netflix.com

    • uiboot.netflix.com

    • fast.com

  • Check for DNS issues on your modem or router, your device, or with their DNS servers.

  • Try using a different DNS server to check if it fixes the problem.

Before you finish talking with your ISP, we recommend trying Netflix again to make sure the problem is fixed.

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

  • Check for an internet outage in your area.

  • Fix common router or modem issues and incorrect network settings.

  • Restart or reset your network's connection.

While talking with your ISP, let them know:

  • Whether the issue happens only on one device, or other devices on the same network.

  • Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

  • Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

  • Try playing Netflix again to make sure the problem is fixed.

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