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Netflix Error NW-8-19

Netflix has encountered an error. Retrying in [X] seconds.
Code: NW-8-19

This error happens when a network issue stops your device from reaching Netflix.

To fix the problem:

Illustration of a TV with a power button symbol, a power strip, and a 15-second timer, suggesting a restart device process

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

  1. Go to the Netflix home screen and press the back button on your remote to get to the menu.

  2. If the menu is at the top: Find your profile icon on the top left of your screen, select Get Help, then Sign out, then Yes.

    If the menu is on the left: Go to the bottom of the screen, select Get Help, then Sign out, then Yes.

  3. Sign back in and try Netflix again.

    ​

If your device is on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in and try Netflix again.

    ​

If you can't find Get Help or Sign out:

  1. Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the menu that appears, select Sign out, Reset, or Deactivate.

Note: If you have an Apple TV, follow these steps to sign out instead.

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