Netflix Error N8106 101

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie

  • An issue with the Silverlight plug-in itself

  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for Windows
Steps for Mac

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Microsoft Fix It logo

If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below.

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Before you download, ensure your computer meets the following system requirements:

  • Google Chrome requires Windows 7 or later.

  • Mozilla Firefox requires Windows Vista or later.

  • Opera requires Windows Vista Service Pack 2 or later.

Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player that Netflix.com runs on requires your Windows user account to have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

Run browser as Administrator

  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Click on the Start menu in the lower left corner of your screen.

  3. Select All Programs.

  4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).

  5. Select Run as Administrator.

  6. If prompted, select Allow.

  7. Use this newly opened window to try Netflix again.

    • Attempting to stream again from the original browser window will likely result in the same error.

    • If these steps got you streaming again, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.

Sign in as another Windows user

  • If you are able to play your TV show or movie while signed in as another Windows user, the new user account has the needed permissions to use the Silverlight player.

Make sure your Windows user account can access Netflix.com (Windows 8)

The Microsoft Silverlight player that Netflix.com uses requires your Windows user account to have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

  1. Run Internet Explorer with Administrator privileges

    1. Quit all open browsers - including this window! You may want to print the following steps.

    2. Right-click the Internet Explorer icon on the taskbar.

    3. In the menu that pops up, right-click Internet Explorer.

    4. Click Run as Administrator.

    5. If prompted, select Allow.

    6. Play your TV show or movie again

      • If these steps allow IE to stream TV shows and movies from Netflix.com, your account does not have administrative rights. Talk to your network administrator to add administrative rights to your account.

  2. Log in as another Windows user

    • If you are able to play your TV show or movie, the user account has the needed permissions to use the Silverlight player.

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Before you download, ensure your computer meets the following system requirements:

  • Google Chrome requires OS X 10.9 (Mavericks) or later.

  • Mozilla Firefox requires OS X 10.7 (Lion) or later.

  • Opera requires OS X 10.9 (Mavericks) or later.

Stop streaming on other devices

You may be streaming to more devices than your account plan permits.

  • Stop streaming to other devices and play your movie or TV show again.

  • If you continue to get the error, the issue will resolve itself within 2 hours.

If you'd like to upgrade your account to include more streams, you can change your Netflix plan.

Troubleshoot your browser

  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.

    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.

    2. Select Sign In to sign back in and play your TV show or movie again.

  2. Restart your browser
    Sometimes restarting your browser can clear this issue.

    • Quit your browser, restart it, and play your movie or TV show again.

  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, Opera, or Safari and try Netflix again. Our web player works best on:

    • Google Chrome on Mac OS X 10.9 or later (Snow Leopard).

    • Mozilla Firefox on Mac OS X 10.7 or later.

    • Opera on Mac OS X 10.9 or later.

    • Safari on Mac OS X 10.10 or later.