Netflix Error aip-701

If you see the error code aip-701, often with this message:

We're having trouble playing this title right now. Please try again later or select a different title.

It usually means a network connection problem is stopping your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray player

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Sign out of Netflix

  1. Use one of the options below to get to the sign-out screen.

    • From the Netflix home screen, select Settings or the Gear icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Connect your Blu-ray player directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your Blu-ray player.

  2. Plug your Blu-ray player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your Blu-ray player and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

Nintendo Wii U

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Delete Netflix saved data

  1. From the Nintendo Wii U home screen, select System Settings.

  2. Select Data Management.

  3. Select Copy/Move/Delete Data.

  4. Select System Memory.

  5. Select Netflix.

  6. Select Shared Save Data.

  7. Select Delete.

  8. Select Delete again to confirm.

  9. Select OK.

  10. Press Back until you return to the Wii U menu and select Netflix.

  11. Select Member Sign In

  12. Enter your Netflix email address and password then select Continue.

Set your DNS to Automatic

  1. From the Nintendo Wii U home screen, select System Settings.

  2. Select Internet.

  3. Select Connect to the Internet.

  4. Select Connections.

  5. Select your home network name.

  6. Tap the arrow on the right and select DNS.

  7. Select Auto-obtain.

  8. Select Confirm.

  9. Select Save.

  10. Try Netflix again.

Restart your home network

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

PlayStation 3

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Refresh your Netflix sign-in information

For Japanese PlayStations, use O instead of X to confirm selections.
  1. Begin from the PS3 home screen.

    • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press X.

  4. Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?

  5. Select Yes.

  6. Enter your email address and password and try Netflix again.

Verify your DNS settings

  1. From the PS3 main menu, navigate to Settings.

  2. Select Network Settings.

  3. Select Internet Connection Settings.

  4. Press OK on the confirmation screen.

  5. Select Custom.

  6. Choose either Wired Connection or Wireless, depending on your connection method.

    • If Wireless, use the following steps before proceeding.

      • Under the WLAN section, select Enter Manually.

      • Press the right directional button three times to get to IP Address Setting (your previously saved SSID, Security Setting, and Password will populate automatically).

    • If Wired Connection, select Auto-Detect for Operation mode.

  7. Select Automatic for IP Address Setting.

  8. Select Do Not Set for DHCP host name.

  9. Select Automatic for DNS Setting.

  10. Select Automatic for MTU.

  11. Select Do Not Use for Proxy Server.

  12. Select Enable for UPnP.

  13. Press the X button to save your settings.

  14. Select Test Connection.

    • If your connection test is successful, try Netflix again.

    • If your connection test fails, continue troubleshooting below.

Restart your home network

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

PlayStation 4

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Sign out of Netflix

For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.
  1. From the Netflix home screen, press O on the controller.

  2. Select the gear icon.

  3. Select Sign Out.

  4. Select Yes.

  5. Try Netflix again.

Verify your DNS settings

  1. From the PS4 main menu, navigate to Settings.

  2. Select Network.

  3. Select Set Up Internet Connection.

  4. Choose either Use Wi-Fi or Use a LAN Cable depending on your connection method.

    • If your connection is wireless, use the following steps before proceeding:

      • Under Use Wi-Fi, select Custom.

      • Select your Wi-Fi network name.

    • If your connection is wired, select Custom for Operation mode.

  5. Select Automatic for IP Address Settings.

  6. Select Do Not Specify for DHCP Host Name.

  7. Select Automatic for DNS Settings.

  8. Select Automatic for MTU Settings.

  9. Select Do Not Use for Proxy Server.

  10. Select Test Connection.

    • If your connection test is successful, try Netflix again.

    • If your connection test fails, continue troubleshooting below.

Restart your home network

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

Roku

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Sign out of Netflix

  1. Use one of the options below to get to the sign-out screen.

    • From the Netflix home screen, select Settings or the Gear icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Restart your home network

  1. Unplug your Roku from power.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Plug in your Roku and try Netflix again.

Connect your Roku directly to your modem

If you're connecting through a wireless router that's connected to your modem, and still can't connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Unplug your Roku from power.

  2. Plug your Roku directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Plug in your Roku and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your device directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

Set-top box or streaming media player

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Sign out of Netflix

  1. Use one of the options below to get to the sign-out screen.

    • From the Netflix home screen, select Settings or the Gear icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your streaming media player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and try Netflix again.

Connect your streaming media player directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Plug your streaming media player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your streaming media player and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your streaming media player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

Smart TV

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Sign out of Netflix

  1. Use one of the options below to get to the sign-out screen.

    • From the Netflix home screen, select Settings or the Gear icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Connect your smart TV directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off or unplug your smart TV.

  2. Plug your smart TV directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your smart TV and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

Xbox 360

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Sign out of Netflix

  1. While inside the Netflix app, press the red B button on the Xbox 360 controller.

  2. From the on-screen menu, select the gear icon on the right.

  3. Select Sign out.

  4. Select Yes to confirm.

  5. Sign back in and try Netflix again.

If you cannot locate the gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Select Sign out, Start Over, Deactivate, or Reset.

  3. Sign back in and try Netflix again.

Confirm your Xbox's DNS settings

  1. Press the Guide button on your controller.

  2. Go to Settings and select System Settings.

  3. Select Network Settings.

  4. Choose your network and select Configure Network.

  5. Select DNS Settings and choose Automatic.

  6. Turn your Xbox off and back on.

  7. Try Netflix again.

If you need help adjusting this setting, visit Microsoft’s Xbox 360 support site for help.

Restart your home network

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

Xbox One

Make sure your network allows streaming

Some types of networks have limited speed available and can be unusually slow, especially during times of the day when many people are using them.

  • If you're using a cellular data network or a satellite internet connection, try using a different network if you can.

  • If you're on a public Wi-Fi network at work, school, a hotel, or another public location, check to make sure Netflix is allowed there. These networks sometimes block streaming video intentionally.

Sign out of the Netflix

  1. While in the Netflix app, press the red B button on your controller until the menu appears on the left.

  2. From the bottom of the menu, select Get Help > Sign out.

  3. Select Yes to sign out.

  4. Sign in and try Netflix again.

Confirm your Xbox's DNS settings

  1. Press the Xbox button on your Xbox controller to open the Guide.

  2. From the Profile & system menu, select Settings.

  3. Select General > Network Settings > Advanced Settings > DNS Settings.

  4. Select Automatic.

Restart your home network

For this step, make sure to leave your video game console and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your video game console.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your game console back on and try Netflix again.

Connect your game console directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your game console.

  2. Plug your game console directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your game console and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or reconfiguring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your game console directly to your modem if you can — it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What to do next

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.