Netflix Playback Error N8106 106

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

Check the date and time settings on your PC

There may be a problem playing a video if the date and time set on your PC is incorrect. If the date and time on your PC are correct, skip this step.

To set the date and time on your Windows PC:

Windows 8 / 7 / Vista

  1. Click or tap the clock in the lower-right side of the task bar.
  2. Select Change date and time settings, then select Change date and time.
  3. Set the calendar to the correct Time and Date including the year, then select OK.
  4. Select OK.

Windows XP

  1. Double-click the clock in the lower-right side of the task bar to open Date and Time Properties.
  2. Set the calendar to the correct Time and Date, including the year, then click OK.

Once the date and time are correctly set, play your movie or TV show again.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Clear your browser cache
Clearing your browser's cache, or storage area, may help.
  • Internet Explorer
    • IE9: Go to Settings Internet Explorer Settings Icon > Safety > Delete browsing history, uncheck everything except the Temporary Internet Files option and click Delete.
    • IE8: Go to Tools > Delete browsing history, uncheck everything except the Temporary Internet Files option and click Delete.
    • IE7: Go to Tools > Delete browsing history > Temporary Internet Files, click Delete Files and then click Yes.
  • Firefox
    • FF 6.0, 5.0, 4.0: Go to Firefox > History > Clear recent history and under Details, uncheck everything except Cache. In the Time Range to Clear dropdown, select Everything and then click Clear Now.
  • Chrome
    • Chrome 10: Go to Settings Chrome Settings Icon > Tools > Clear Browsing Data and uncheck everything except Empty the Cache. In the Obliterate the following items from dropdown, select the beginning of time and click Clear Browsing Data.
    • Chrome 9 and below: Go to Tools Chrome Settings Icon > Options > Under the Hood (tab) and click the Clear Browsing Data button. Uncheck everything except Empty the Cache. From the Clear data from this period dropdown, select Everything and click the Clear Browsing Data button.

Troubleshoot Network Connection Issues

The issue you're experiencing is likely due to a connectivity problem. See our steps for troubleshooting problems connecting to Netflix.

Steps for Mac

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Check the date and time settings

There may be a problem playing a video if the date and time set on your Mac is incorrect.
Note: If the date and time on your Mac are correct, skip this step.

To set the date and time on your Mac:

  1. Click the clock in the upper right-hand corner of the menu bar and select Date & Time Preferences or Open Date & Time.
  2. Click the Date & Time tab.
  3. Check box next to Set date and time automatically.
    1. This should set the clock to the correct time and date, including year.
    2. If it does not format the time and date correctly, uncheck the box next to Set date and time automatically and manually enter the correct information.

Once the date and time are correctly set, play your movie or TV show again.

Clear your browser cache
  • Safari
    • In the menu bar, click Safari > Reset Safari... and uncheck everything except Remove all website data. Click Reset.
  • Firefox 6.0, 5.0, 4.0
    • Go to Firefox > Preferences > Privacy and select the clear your recent history link. Uncheck everything except Cache. In the Time Range to Clear dropdown, select Everything and then click Clear Now.

Troubleshoot Network Connection Issues

The issue you're experiencing is likely due to a connectivity problem. See our steps for troubleshooting problems connecting to Netflix.

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