Netflix Error N8106 106

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play movies and TV shows on your computer. It's typically due to a computer setting preventing Silverlight from storing files it needs to play your movie or TV show.

To fix this error, follow the steps below for your Windows or Mac computer.

Steps for Windows

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on Windows XP Service Pack 2 or later.
  • Mozilla Firefox on Windows Vista or later.
  • Opera on Windows Vista Service Pack 2 or later.

Check the date and time settings

There may be a problem playing a TV show or movie if the date and time set on your computer are incorrect.

Windows 10

  1. Right-click on the clock in the lower right corner of the task bar.
  2. Select Adjust date/time.
  3. Toggle Set time automatically to On.
  4. Toggle Adjust for daylight saving time automatically to On.
  5. Toggle Set time zone automatically to On.
  6. Close Settings to save your changes.
  7. Restart your browser and try Netflix again.

Windows 8 / 7 / Vista

  1. Click or tap the clock in the lower right corner of the task bar.
  2. Select Change date and time settings, then select Change date and time.
  3. Set the calendar to the correct time and date including the year, then select OK.
  4. Select OK.
  5. Restart your browser and try Netflix again.

Windows XP

  1. Double-click the clock in the lower right corner of the task bar to open Date and Time Properties.
  2. Set the calendar to the correct time and date, including the year, then click OK.
  3. Restart your browser and try Netflix again.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to sign back in and play your TV show or movie again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your TV show or movie again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

Clear your browser cache

Open your Internet browser and follow the steps below,

Internet Explorer (version 9 or later):

  1. Select the Gear icon Internet Explorer Settings Icon.
  2. Select Internet Options.
  3. Under Browsing History, select Delete.
  4. Uncheck everything except Temporary Internet Files.
  5. Select Delete.

Firefox (version 10 or later):

  1. Click the Menu button.
  2. Select the history drop-down menu.
    • Click the History icon in newer versions.
  3. Select Clear Recent History.
  4. Under Details, uncheck everything except Cache.
  5. In the Time Range to Clear drop-down, select Everything.
  6. Then select Clear Now.

Chrome (version 23 or later):

  1. Click the Menu button.
  2. Select History.
  3. Select History again.
  4. Select Clear Browsing Data.
  5. In the Obliterate the following items from drop-down, select the beginning of time.
  6. Uncheck everything except Cached images and files.
  7. Select Clear Browsing Data.
  8. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on OS X 10.6 (Snow Leopard) or later.
  • Opera on OS X 10.9 (Mavericks) or later.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to sign back in and play your TV show or movie again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your TV show or movie again.
  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:
    • Google Chrome on Windows XP Service Pack 2 or later.
    • Mozilla Firefox on Windows Vista or later.
    • Opera on Windows Vista Service Pack 2 or later.

Check the date and time settings

There may be a problem playing a video if the date and time set on your Mac are incorrect.

  1. Click the clock in the upper right-hand corner of the menu bar and select Date & Time Preferences or Open Date & Time.
  2. Click the Date & Time tab.
  3. Check the box next to Set date and time automatically.
  4. Restart your browser and try Netflix again.

Clear your browser cache

Open your Internet browser and follow the steps below.

Safari:

  • Version 10 or later
  1. In the menu bar, select Safari.
  2. Select Preferences.
  3. Select the Privacy tab.
  4. Select the Manage Website Data... button.
  5. Select Remove All.
  6. Select Remove Now.
  7. Select Done.
  8. Try Netflix again.
  • Version 9 or earlier
  1. In the menu bar, select Safari.
  2. Select Reset Safari and uncheck everything except Remove all website data.
  3. Select Reset.
  4. Try Netflix again.

Firefox (version 10 or later):

  1. In the menu bar, select Firefox.
  2. Select Preferences.
  3. Select Privacy.
  4. Select the clear your recent history link
  5. In the Time Range to Clear dropdown, select Everything.
  6. Select Details and uncheck everything except Cache.
  7. Select Clear Now.
  8. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.