Netflix Playback Error N8106 154 5003

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

Stop streaming on other devices
You may be streaming to more devices than your account plan permits.
  • Stop streaming to other devices and play your movie or TV show again.
  • If you continue to get the error, the issue will resolve itself within 2 hours.
If you'd like to upgrade your account to include more streams, visit the Change Membership page.

Play another movie or TV show

If you are able to successfully play another title, go to the Instant Watching Activity page and select the "Report a Problem" link next to the title that did not work.

  • If you do not see the "Report a Problem" link, the problem has automatically been reported.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Check your IP address
  1. Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also reccomend ensuring your device's network settings are set to Automatic.
  2. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.
  3. Verify your IP address's location.
    • In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.
    • In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.
  4. You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location.
    • If the country listed is correct, please contact customer service.
    • If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located.

Steps for Mac

Stop streaming on other devices
You may be streaming to more devices than your account plan permits.
  • Stop streaming to other devices and play your movie or TV show again.
  • If you continue to get the error, the issue will resolve itself within 2 hours.
If you'd like to upgrade your account to include more streams, visit the Change Membership page.

Play another movie or TV show

If you are able to successfully play another title, go to the Instant Watching Activity page and select the "Report a Problem" link next to the title that did not work.

  • If you do not see the "Report a Problem" link, the problem has automatically been reported.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

Check your IP address
  1. Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also reccomend ensuring your device's network settings are set to Automatic.
  2. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.
  3. Verify your IP address's location.
    • In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.
    • In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.
  4. You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location.
    • If the country listed is correct, please contact customer service.
    • If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located.

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