Netflix Error N8106 154 5003

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself
  • An issue with the content you're trying to play

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on Windows XP Service Pack 2 or later.
  • Mozilla Firefox on Windows Vista or later.
  • Opera on Windows Vista Service Pack 2 or later.

Stop streaming on other devices
You may be streaming to more devices than your account plan permits.
  • Stop streaming to other devices and play your movie or TV show again.
  • If you continue to get the error, the issue will resolve itself within 2 hours.
If you'd like to upgrade your account to include more streams, visit the Change Membership page.

Play another movie or TV show

If you are able to successfully play another title, go to the Viewing Activity page and select the "Report a Problem" link next to the title that did not work.

  • If you do not see the "Report a Problem" link, the problem has automatically been reported.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you are able to watch in another browser, your current browser may be experiencing an issue with the Silverlight plug-in used by Netflix.com. If you're unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step.

Check your IP address
  1. Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also recommend ensuring your device's network settings are set to Automatic.
  2. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.
  3. Verify your IP address's location.
    • In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.
    • In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go.
    • In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Go.
  4. You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location.
    • If the country listed is correct, please contact customer service.
    • If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located.

If you are unable to complete the above steps, please contact customer service by clicking on Start Live Chat or Call Us below for help determining if you are streaming from your correct region.

Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on OS X 10.6 (Snow Leopard) or later.
  • Opera on OS X 10.9 (Mavericks) or later.

Stop streaming on other devices
You may be streaming to more devices than your account plan permits.
  • Stop streaming to other devices and play your movie or TV show again.
  • If you continue to get the error, the issue will resolve itself within 2 hours.
If you'd like to upgrade your account to include more streams, visit the Change Membership page.

Play another movie or TV show

If you are able to successfully play another title, go to the Viewing Activity page and select the "Report a Problem" link next to the title that did not work.

  • If you do not see the "Report a Problem" link, the problem has automatically been reported.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you are able to watch in another browser, your current browser may be experiencing an issue with the Silverlight plug-in used by Netflix.com. If you're unable to watch in multiple browsers, or if you prefer to use your current browser, continue to the next troubleshooting step.

Check your IP address
  1. Disable any proxies, VPN’s, or other software that might route your Internet traffic outside of your current region. For best results, we also recommend ensuring your device's network settings are set to Automatic.
  2. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.
  3. Verify your IP address's location.
    • In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.
    • In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.
    • In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go.
    • In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Go.
  4. You’ll now be presented with a long list of information explaining the company that owns your IP address. Scroll down until you see Country and make sure that it matches your current location.
    • If the country listed is correct, please contact customer service.
    • If the country listed is not correct, get in touch with your Internet Service Provider or Network Administrator and request an IP address that matches the country in which you’re located.

If you are unable to complete the above steps, please contact customer service by clicking on Start Live Chat or Call Us below for help determining if you are streaming from your correct region.