Netflix says 'Play on device failed - Failed to detect device.'

If you see an error that says

Play on device failed - Failed to detect device

It typically points to a minor network configuration issue with your Chromecast. Follow the troubleshooting steps below to resolve the issue.

Reset the settings on your Chromecast

  1. Hold the button on the Chromecast for 25 seconds, or until the indicator light begins flashing.

    Note:
    Resetting your Chromecast will erase any settings previously saved on the device. Follow Google's steps to reconfigure your Chromecast.
  2. Once you have reset the device, reconnect it to your Netflix account.

What should I do next?

If you continue to experience this error after performing a full factory reset, there may be an unrecoverable issue with your device. Reach out to your device manufacturer for more assistance.

Related Articles