Netflix Error NW-8-17
If you experience the error code NW-8-17, often accompanied by the following message:
We're having a problem connecting to Netflix. Please try again or visit: www.netflix.com/help.
It usually means a network connectivity issue is stopping your device from reaching Netflix. Follow the troubleshooting steps for your device below to resolve the issue.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.
Note:Some devices, modems, and routers might take longer to reconnect to the Internet.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Turn off or unplug your Blu-ray player.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your Blu-ray player back on and try Netflix again.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
For Japanese PlayStations, use O instead of X to confirm selections.
Begin from the PS3 home screen.
If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.
Navigate to the TV/Video Services section and highlight Netflix.
Press X.
Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?
Select Yes.
Enter your email address and password and try Netflix again.
On the home screen, select Settings.
Choose Network Settings > Internet Connection Settings > OK.
Choose Custom.
Choose the connection type you use:
For Wireless, choose these options:
Under the WLAN section, choose Enter Manually.
Choose IP Address Setting.
For Wired Connection, choose Auto-Detect for Operation mode.
As you go through the next settings, choose these options:
IP Address Setting > Automatic
DHCP Host > Do Not Set
DNS Setting > Automatic
Proxy Server > Do Not Use
MTU > Automatic
UPnP > Enable
To save your settings, press the X button.
Choose Test Connection.
Try Netflix again.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Begin from the PS4 Home screen.
If you're not already at the main menu, hold the PS button in the middle of the controller, select Close Application, then select OK to return to the Home screen.
Press Up on the D-pad.
Select Settings.
Select Network.
Select Test Internet Connection.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Go to the main menu, then select Settings.
Select Network > Set Up Internet Connection.
Choose the connection type you use:
For Use Wi-Fi choose Custom, then choose your Wi-Fi network.
For Use a LAN Cable choose Custom > Operation mode.
As you go through the next settings, choose these options:
IP Address Settings > Automatic
DHCP Host > Don't Specify
DNS Settings > Automatic
Proxy Server > Don't Use
MTU Settings > Automatic
Choose Test Connection.
Try Netflix again.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Start from the PS5 Home screen.
In the upper right, select Settings
.Select Network > Connection Status > Test Internet Connection.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
From the Home screen go to Settings
.
Select Network > Settings > Set Up Internet Connection.
Choose the connection type you use:
For wireless, choose your Wi-Fi network name > Advanced Settings
For wired, choose Wired LAN > Advanced Settings.
As you go through the next settings, choose these options:
IP Address Settings > Automatic
DHCP Host > Don't Specify
DNS Settings > Automatic
Proxy Server > Don't Use
MTU Settings > Automatic
Select OK to test your connection.
Try Netflix again.
Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.
Note:Some devices, modems, and routers might take longer to reconnect to the Internet.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Turn off your device. If your device has a power cable, unplug it.
Make sure your device is completely off, not just in sleep or standby mode.
Leave your device off for 15 seconds.
Turn on your device and try Netflix again.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Unplug your device from power.
Unplug your modem and router from power.
Wait 30 seconds.
Plug in your modem.
Wait 1 minute.
Plug in your router.
Wait 1 minute.
Plug in your device.
Try Netflix again.
Some modems and routers might take longer to reconnect.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Turn off or unplug your streaming media player.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your streaming media player back on and try Netflix again.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Turn off or unplug your smart TV.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your smart TV back on and try Netflix again.
If you've changed the connection settings on your device, you'll need to change them back to default.
These settings could include:
Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.
If you need help changing these settings, contact the device manufacturer.
Once you've reset these settings, try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Press the Guide button on your controller.
Go to Settings and choose System Settings.
Choose Network Settings.
Choose your network then choose Configure Network.
Choose DNS Settings and choose Automatic.
Turn your Xbox off and back on.
Try Netflix again.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Press the Xbox button on your Xbox controller to open the Guide.
From the Profile & system menu, select Settings.
Select General > Network settings > Test network connection.
If the test fails, visit the Xbox network support page for help with the error message that appears.
If the test shows your device is connected, continue below.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Press the Xbox button to open the Guide.
In the Profile & system menu, select Settings.
Select General > Network Settings > Advanced Settings > DNS Settings.
Select Automatic.
Try Netflix again.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Press the Xbox button on your Xbox controller to open the Guide.
From the Profile & system menu, select Settings.
Select General > Network settings > Test network connection.
If the test fails, visit the Xbox network support page for help with the error message that appears.
If the test shows your device is connected, continue below.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Press the Xbox button to open the Guide.
In the Profile & system menu, select Settings.
Select General > Network Settings > Advanced Settings > DNS Settings.
Select Automatic.
Try Netflix again.
Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.
Note:Some devices, modems, and routers might take longer to reconnect to the Internet.
We're looking into this problem. To help us investigate, contact us.