Netflix Error 1000

If you experience the error code 1000 on your iPhone, iPad, or iPod touch, often accompanied by the following message:

There is a problem playing this movie. Please log out and log back in. If the problem persists, please contact Netflix customer service.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Restart your iPhone or iPad
  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

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