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Netflix Error 1000

You might get the error code 1000 or -1000 on your Android phone or tablet, iPhone, or iPad with the message:

Sorry, we could not reach the Netflix service. Please try again later. (-1000)

This error happens when an issue with data stored on your device stops Netflix from playing.

To fix the problem, follow the steps for your device.

Update the Netflix app

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

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Restart your iPhone or iPad

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

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