Netflix Error N8211

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie
  • An issue with the Silverlight plug-in itself
  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for Windows

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on Windows XP Service Pack 2 or later.
  • Mozilla Firefox on Windows Vista or later.
  • Opera on Windows Vista Service Pack 2 or later.

Add Netflix as a trusted site in Internet Explorer
  1. In Internet Explorer, select the Gear icon () or Tools from the upper-right corner of the window.
  2. Select Internet Options.
  3. Select the Security tab.
  4. Select Trusted Sites, then select the Sites button.
  5. Uncheck Require server verification.
  6. Delete anything related to Netflix in the Websites: field.
    • If you do not see anything related to Netflix, continue to the next step.
  7. Type *.netflix.com in the Add this website to the zone field.
  8. Select the Add button.
  9. Select the Close button.
  10. Try Netflix again.

Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player on which Netflix.com runs requires that your Windows user account have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

Run browser as Administrator

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click on the Start Menu in the bottom left hand corner of your screen.
  3. Select All Programs.
  4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).
  5. Select Run as Administrator.
  6. If prompted, select Allow.
  7. Use this newly opened window to play your movie or TV show again.
    • Attempting to play again from the original browser window will likely result in the same error.
    • If these steps allow you to stream movies and TV shows from Netflix.com, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.

Log in as another Windows user

  • If you are able to play your movie or TV show, the new user account has the needed permissions to use the Silverlight player.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on OS X 10.6 (Snow Leopard) or later.
  • Opera on OS X 10.9 (Mavericks) or later.

Verify administrative rights on your OS X profile

The Netflix.com player uses the Microsoft Silverlight plug-in, which requires that your OSX profile has administrative rights.

To confirm your account rights:

  1. From the Apple symbol Apple icon in the upper left corner of the screen, select System Preferences.
  2. From the System section:
    • In Lion (10.7) or later, select Users & Groups.
    • In Snow Leopard (10.6) or earlier, select Account.
  3. Make sure "Admin" appears under the Current User.

    Apple OSX Profile image showing User name and privileges

If you are signed in as Admin and are still unable to see or delete the PlayReady folder, there may be an issue with the permissions on your account. You may want to retry the previous steps while signed in as a different user with administrative rights, or create a new Administrator account and try again.

To create a new Administrator account:

  1. From the Apple symbol Apple icon in the upper left corner of the screen, select System Preferences.
  2. From the System section:
    • In Lion (10.7) or later, select Users & Groups.
    • In Snow Leopard (10.6) or earlier, select Account.
  3. Click the Lock Icon.
  4. Enter your password.
  5. Click Add (+) below the list of accounts.
  6. Select Administrator from the New Account pop-up menu.
  7. Enter a name that you would like to use for the account.
  8. Enter the account password in the Password and Verify fields, and a hint to help recover the password.
  9. Click Create User.
  10. Ensure that the option to “Allow user to administer this computer” is checked.

You may now attempt to sign in with the new Administrator account and retry Netflix.

For more information about troubleshooting permissions issues in Mac OS X, we recommend contacting Apple.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.