Netflix Error N8157 1001

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie
  • An issue with the Silverlight plug-in itself
  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues on computers running Windows 7 or later. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Link to Microsoft Fix it Tool for Silverlight

If the Fix it Tool didn't clear the error, or if you're running Windows XP or Vista, try the troubleshooting steps below.

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on Windows XP Service Pack 2 or later.
  • Mozilla Firefox on Windows Vista or later.
  • Opera on Windows Vista Service Pack 2 or later.

Uninstall and reinstall the Silverlight plug-in

You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted.

To uninstall the Silverlight plug-in:

Windows 8

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Swipe from the right edge of the screen, then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, then click Settings.)
  3. Select Control Panel
  4. Underneath Programs, select Uninstall a program.
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Windows 7/Vista

  1. Quit all open browsers - including this window! You may want to print the following steps
  2. Click on the Start Button
  3. Select Control Panel
  4. Set the View by in the top right to Category
  5. Under Programs select Uninstall a program
  6. Locate and select Microsoft Silverlight
  7. Select Uninstall

Windows XP

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click on the Start Button
  3. Select Control Panel
  4. Select Add or Remove Programs
  5. Locate and select Microsoft Silverlight
  6. Click Remove

To install the latest version of the Silverlight plug-in:

  1. Navigate to Netflix.com and play any title.
  2. Follow the prompts to download and install Silverlight on your Windows PC.

Disable Audio Enhancements (Windows Vista/7)
  1. Click on the Start button.
  2. Select Control Panel.
  3. Click Sound.
    • If you do not see Sound, first click Hardware and Sound, then click Sound.
  4. On the Playback tab, click the Default Device (indicated by a green circle with a check mark inside).
  5. After selecting the Default Device, click on the Properties button.
  6. In the new window that appears, click on the Enhancements tab.
  7. Make sure that the box for Disable all enhancements or Disable all sound effects is checked.
  8. Try Netflix again.

Disable Audio Enhancements (Windows 8)
  1. Click on the Start button, or open the Charms menu.
  2. Select the search option from the Charms bar.
  3. Search for Control Panel.
  4. Select Sound.
    • If you do not see Sound, first select Hardware and Sound, then select Sound.
  5. On the Playback tab, select Speakers.
  6. Select Properties.
  7. Select the Enhancements tab.

    If the Enhancements tab is not visible:

    If you were unable to locate the Enhancements tab while following the steps above:

    • Your audio card may not support audio enhancements, or
    • Your audio card drivers may need to be reinstalled or updated

    Check your computer manufacturer's website for an audio driver compatible with Windows 8 or 8.1. If you're unsure which driver to download or how to install it, your computer manufacturer will be able to assist you.

    • If audio drivers for Windows 8.1 aren't available, try downloading the latest audio drivers available for Windows 8.
    • If no compatible audio drivers are available for your hardware, streaming Netflix from your web browser in desktop mode will resolve the error.

    If you've updated to the most recent audio driver compatible with Windows 8 or 8.1 and are still encountering this error when attempting to stream, give us a call.

  8. Make sure that the box for Disable all enhancements or Disable all sound effects is checked.
  9. Click OK.
  10. Try Netflix again.

Reinstall your audio card drivers

Your audio card drivers may be out of date or corrupt.

  • Uninstall and reinstall your audio card driver. Your owner's manual or audio card manufacturer's website can help.

Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on OS X 10.6 (Snow Leopard) or later.
  • Opera on OS X 10.9 (Mavericks) or later.

Uninstall and reinstall the Silverlight plug-in

You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted.

To uninstall the Silverlight plug-in:

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon from the Dock at the bottom of the screen.
  3. In the menu bar at the top of the screen, select Go, then select Computer.
  4. Click the Macintosh HD icon.
  5. Select Library.
  6. Select Internet Plug-Ins.
  7. Drag Silverlight.plugin to the Trash.
  8. Click the Trash icon and select Empty.
  9. Once you have emptied your Trash, Microsoft Silverlight un-installation is complete.

To install the latest version of the Silverlight plug-in:

  1. Sign in to Netflix.com and press play on any title.
  2. Follow the prompts to download and install Silverlight on your Mac.

Some members may encounter the message Silverlight.dmg cannot be opened because it is from an unidentified developer when attempting to install Silverlight. This is fairly common for applications that are not downloaded from the Mac App store. If you encounter this message, continue with the following steps to complete your Silverlight installation.

  1. Right-click or hold Control on your keyboard and click on Silverlight.pkg.
  2. Click Open on the pop-up menu.
  3. Click Open on the prompt that says "Silverlight.pkg" is not from the Mac App Store. Are you sure you want to open it? Opening "Silverlight.pkg" will always allow it to run on this Mac.
  4. Follow the prompts to complete installation.
  5. Once installation is complete, try Netflix again.