Netflix Playback Error N8152

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Link to Microsoft Fix it Tool for Silverlight

If the Fix it Tool didn't clear the error, try the troubleshooting steps below.

Do you have anti-virus software installed?
Sometimes anti-virus software such as Webroot, Kaspersky, Immunet, or Intego VirusBarrier can interfere with the player Netflix uses to play movies and TV shows.
  • Disable your anti-virus software and play your movie or TV show again.
  • If playback resumes after disabling the anti-virus software, you may need to reach out to the manufacturer of your anti-virus software for help on adjusting your settings.

Are you streaming from a cellular or satellite connection?
Your service may not support streaming, or may not meet the minimum streaming requirements.
  • Switch to a wireless network and play your movie or TV show again.

Does your network allow streaming?
School campuses, corporate VPNs, hotels or hospital networks sometimes do not allow streaming - you will not be able to watch movies and TV shows through Netflix.
  • Contact your network administrator to find out if streaming is allowed or for help connecting to Netflix.

Can you reach microsoft.com?
Open your browser and go to http://www.microsoft.com
  • If you are unable to reach the Microsoft site, your computer may be infected with a virus that prevents your browser from going to the Microsoft site to update software and plug-ins, or your Internet Service Provider may be experiencing a partial loss of service.

Add Netflix as a trusted site in Internet Explorer
  1. In Internet Explorer, select the gear icon () or Tools or from the upper-right corner of the window.
  2. Select Internet Options.
  3. Select the Security tab.
  4. Select Trusted Sites, then select the Sites button.
  5. Uncheck Require server verification.
  6. Delete anything related to Netflix in the Websites: field.
  7. Type *.netflix.com in the Add this website to the zone field.
  8. Select the Add button.
  9. Select the Close button.

Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player on which Netflix.com runs requires that your Windows user account have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

  1. Run browser as Administrator
    1. Close all open browsers.
    2. Click on the Start Menu in the bottom left hand corner of your screen.
    3. Select All Programs.
    4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).
    5. Select Run as Administrator.
    6. If prompted, select Allow.
    7. Use this newly opened window to play your movie or TV show again.
      • Attempting to play again from the original browser window will likely result in the same error.
      • If these steps allow you to stream movies and TV shows from Netflix.com, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.
  2. Log in as another Windows user
    • If you are able to play your movie or TV show, the new user account has the needed permissions to use the Silverlight player.

Uninstall and Reinstall the Silverlight Plug-in
You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted.

To uninstall the Silverlight plug-in:

Windows 8

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Swipe from the right edge of the screen, then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, then click Settings.)
  3. Select Control Panel
  4. Underneath Programs, select Uninstall a program.
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Windows 7/Vista

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click on the Start Button
  3. Select Control Panel
  4. Select Programs & Features
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Windows XP

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click on the Start Button
  3. Select Control Panel
  4. Select Add or Remove Programs
  5. Locate and select Microsoft Silverlight
  6. Click Remove
To install the latest version of the Silverlight plug-in:
  1. Navigate to the Watch Instantly home page and click play on any title.
  2. Follow the prompts to download and Install Silverlight on Your Windows PC.

Steps for Mac

Do you have anti-virus software installed?
Sometimes anti-virus software such as Webroot, Kaspersky, Immunet, or Intego VirusBarrier can interfere with the player Netflix uses to play movies and TV shows.
  • Disable your anti-virus software and play your movie or TV show again.
  • If playback resumes after disabling the anti-virus software, you may need to reach out to the manufacturer of your anti-virus software for help on adjusting your settings.

Are you streaming from a cellular or satellite connection?
Your service may not support streaming, or may not meet the minimum streaming requirements.
  • Switch to a wireless network and play your movie or TV show again.

Does your network allow streaming?
School campuses, corporate VPNs, hotels or hospital networks sometimes do not allow streaming - you will not be able to watch movies and TV shows through Netflix.
  • Contact your network administrator to find out if streaming is allowed or for help connecting to Netflix.

Can you reach microsoft.com?
Open your browser and go to http://www.microsoft.com
  • If you are unable to reach the Microsoft site, your computer may be infected with a virus that prevents your browser from going to the Microsoft site to update software and plug-ins, or your Internet Service Provider may be experiencing a partial loss of service.

Uninstall and Reinstall the Silverlight Plug-in
You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted.

To uninstall the Silverlight plug-in:
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon from the Dock at the bottom of the screen.
  3. In the menu bar at the top of the screen, select Go then Computer.
  4. Click the Macintosh HD icon.
  5. Select Library.
  6. Select Internet Plugins.
  7. Drag Silverlight.plugin to your trash.
  8. Once you have emptied your trash, Microsoft Silverlight un-installation is complete.
To install the latest version of the Silverlight plug-in:
  1. Navigate to the Watch Instantly home page and click play on any title.
  2. Follow the prompts to download and Install Silverlight on Your Mac.

Some members may encounter the message "Silverlight.dmg cannot be opened because it is from an unidentified developer" when attempting to install Silverlight. This is fairly common for applications that are not downloaded from the Mac App store. If you encounter this message, continue with the following steps to complete your Silverlight installation.

  1. Right-click or hold Control on your keyboard and click on Silverlight.pkg.
  2. Click Open on the pop-up menu.
  3. Click Open on the prompt that says "Silverlight.pkg" is not from the Mac App Store. Are you sure you want to open it? Opening "Silverlight.pkg" will always allow it to run on this Mac.
  4. Follow the prompts to complete installation.

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