Netflix Error N8157 3305

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie
  • An issue with the Silverlight plug-in itself
  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for Windows

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on Windows XP Service Pack 2 or later.
  • Mozilla Firefox on Windows Vista or later.
  • Opera on Windows Vista Service Pack 2 or later.

Restart your computer
  1. Shut your computer down completely and restart it.
  2. Try Netflix again.

Disable Audio Enhancements (Windows Vista/7)
  1. Click on the Start button.
  2. Select Control Panel.
  3. Click Sound.
    • If you do not see Sound, first click Hardware and Sound, then click Sound.
  4. On the Playback tab, click the Default Device (indicated by a green circle with a check mark inside).
  5. After selecting the Default Device, click on the Properties button.
  6. In the new window that appears, click on the Enhancements tab.
  7. Make sure that the box for Disable all enhancements or Disable all sound effects is checked.
  8. Try Netflix again.

Disable Audio Enhancements (Windows 8)
  1. Click on the Start button, or open the Charms menu.
  2. Select the search option from the Charms bar.
  3. Search for Control Panel.
  4. Select Sound.
    • If you do not see Sound, first select Hardware and Sound, then select Sound.
  5. On the Playback tab, select Speakers.
  6. Select Properties.
  7. Select the Enhancements tab.

    If the Enhancements tab is not visible:

    If you were unable to locate the Enhancements tab while following the steps above:

    • Your audio card may not support audio enhancements, or
    • Your audio card drivers may need to be reinstalled or updated

    Check your computer manufacturer's website for an audio driver compatible with Windows 8 or 8.1. If you're unsure which driver to download or how to install it, your computer manufacturer will be able to assist you.

    • If audio drivers for Windows 8.1 aren't available, try downloading the latest audio drivers available for Windows 8.
    • If no compatible audio drivers are available for your hardware, streaming Netflix from your web browser in desktop mode will resolve the error.

    If you've updated to the most recent audio driver compatible with Windows 8 or 8.1 and are still encountering this error when attempting to stream, give us a call.

  8. Make sure that the box for Disable all enhancements or Disable all sound effects is checked.
  9. Click OK.
  10. Try Netflix again.

Reinstall your audio card drivers

Your audio card drivers may be out of date or corrupt.

  • Uninstall and reinstall your audio card driver. Your owner's manual or audio card manufacturer's website can help.

Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome or Opera and try Netflix again. Our web player works best on:

  • Google Chrome on OS X 10.6 (Snow Leopard) or later.
  • Opera on OS X 10.9 (Mavericks) or later.

Restart your computer
  1. Shut your computer down completely and restart it.
  2. Try Netflix again.

Reinstall your audio card drivers

Your audio card drivers may be out of date or corrupt.

  • Uninstall and reinstall your audio card driver. Your owner's manual or audio card manufacturer's website can help.