The Netflix channel freezes when I try to open it on my Nintendo Wii.

This error typically occurs when there is some corrupt data that Netflix is referencing during the application launch. Follow the troubleshooting steps below to resolve the issue.

Delete the Netflix Saved Game Data from the Wii.

  1. From the Nintendo Wii Home Screen, select the Wii icon in the bottom left-hand corner.
  2. Select Data Management.
  3. Select Saved Data.
  4. Select Wii.
  5. Select Netflix.
  6. Select Erase.
  7. Select Yes.
  8. Select Back until you return to the Wii menu.
  9. Try Netflix again.

Delete the Netflix Wii Channel

  1. From the Nintendo Wii Home Screen, select the Wii icon in the bottom left-hand corner.
  2. Select Data Management.
  3. Select Channels.
  4. Select Netflix.
  5. Select Erase.
  6. Select Yes.
  7. Select Back until you return to the Wii menu.

For instructions on reinstalling Netflix on your Wii, see our How to connect to Netflix on Nintendo Wii article.

Want to contact us?
Start Live Chat

Are you a Netflix Member?

Wait time: less than 1 minute
Wait time: less than 1 minute