Netflix Playback Error N8202

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

Are you streaming from a cellular or satellite connection?
Your service may not support streaming, or may not meet the minimum streaming requirements.
  • Switch to a wireless network and play your movie or TV show again.

Does your network allow streaming?
School campuses, corporate VPNs, hotels or hospital networks sometimes do not allow streaming - you will not be able to watch movies and TV shows through Netflix.
  • Contact your network administrator to find out if streaming is allowed or for help connecting to Netflix.

Troubleshoot Network Connection Issues

The issue you're experiencing is likely due to a connectivity problem. See our steps for troubleshooting problems connecting to Netflix.

Steps for Mac

Are you streaming from a cellular or satellite connection?
Your service may not support streaming, or may not meet the minimum streaming requirements.
  • Switch to a wireless network and play your movie or TV show again.

Does your network allow streaming?
School campuses, corporate VPNs, hotels or hospital networks sometimes do not allow streaming - you will not be able to watch movies and TV shows through Netflix.
  • Contact your network administrator to find out if streaming is allowed or for help connecting to Netflix.

Troubleshoot Network Connection Issues

The issue you're experiencing is likely due to a connectivity problem. See our steps for troubleshooting problems connecting to Netflix.

Want to contact us?
Start Live Chat

Are you a Netflix Member?

Wait time: less than 1 minute
Wait time: less than 1 minute