Netflix Error N8106 157 205040

This error is related to the Microsoft Silverlight plug-in, which your browser uses to play Netflix. Microsoft no longer supports this plug-in.

We suggest using a browser that supports HTML5, like Microsoft Edge or Safari.

Using an updated browser will fix most errors, but these steps might fix the problem for now.

Mac computer

Clear the Silverlight temporary files

  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Select the Finder icon in your Dock.

  3. In the menu bar at the top of the screen, select Go.

  4. Hold down the Option (Alt) key on your keyboard and select Library.

    1. If Library is not listed, select Home and open the Library folder.

  5. Open the Application Support folder.

  6. Open the Microsoft folder.

  7. Open the Silverlight folder.

  8. Drag the is folder to the Trash.

  9. Open a web browser and try Netflix again.

Use a different browser

Your current browser version is out of date and uses the Microsoft Silverlight plug-in to play Netflix. Microsoft no longer supports this plug-in.

To keep watching Netflix, you'll need to update your browser to a version that supports HTML5:

Note:
To find out which browsers work with your computer, read our system requirements.

Windows computer

Clear the Silverlight temporary files (Windows XP)

Note:
Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.
  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.

  3. Type %userprofile% and select OK.

  4. Open the Local Settings folder.

    • If you do not see the Local Settings folder, you may need to enable hidden files and folders:

      1. Click Tools.

      2. Click Folder Options.

      3. Click the View tab.

      4. Select Show Hidden Files and Folders.

      5. Click OK.

      6. Now open the Local Settings folder.

        Note:
        If you enable Show Hidden Files and Folders, make sure to change back to Do Not Show Hidden Files and Folders when you are through with the steps below.
  5. Open the Application Data folder.

  6. Open the Microsoft folder.

  7. Open the Silverlight folder.

  8. Right click on the is folder and choose Delete.

  9. Open your web browser and try Netflix again.

Clear the Silverlight temporary files (Windows 7/8/10)

Note:
Clearing Silverlight temporary files is an advanced troubleshooting step. Try all other troubleshooting before resorting to deleting Silverlight temporary files.
  1. Quit all open browsers - including this window! You may want to print the following steps.

  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time. This displays the Run window.

  3. Type %userprofile%/appdata and select OK.

  4. Open the LocalLow folder.

  5. Open the Microsoft folder.

  6. Open the Silverlight folder.

  7. Right-click on the is folder and select Delete.

  8. Open a browser and try Netflix again.

Use a different browser

Your current browser version is out of date and uses the Microsoft Silverlight plug-in to play Netflix. Microsoft no longer supports this plug-in.

To keep watching Netflix, you'll need to update your browser to a version that supports HTML5:

Note:
To find out which browsers work with your computer, read our system requirements.

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