Netflix Playback Error N8156 6023

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.

Troubleshoot your browser
  1. Clear browser cookies
    Your browser may be referencing an out-dated or corrupted setting in the cookie file.
    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com.
    2. Select Netflix Home, then Member Sign In to log back in and play your movie or TV show again.
  2. Restart your browser
    Sometimes restarting your browser can clear this issue.
    • Quit your browser, restart it, and play your movie or TV show again.
  3. Try another browser
    A browser extension, plug-in or add-on may be causing this error. Try playing your movie or TV show in another browser.
    • If you're unable to play your movie or TV show in multiple browsers, there may be a problem with the Silverlight Plug-in used by Netflix.com.

If you're still having trouble after following the browser troubleshooting steps above, try restarting your preferred browser with no add-ons enabled:

Restart Firefox without add-ons

To restart Firefox without add-ons enabled:

  1. Click the Firefox Menu Button.
  2. Select Help.
  3. Select Restart with Add-ons Disabled.

Once Firefox has restarted, attempt to change and save the desired settings again.

Disable Chrome extensions

If you're using Chrome, you may want to disable unnecessary add-ons before trying again. To disable extensions in Chrome:

  1. In the Address Bar in Chrome, type chrome://settings.
  2. In the list of extensions, uncheck any boxes that say Enabled.
  3. Navigate back to Netflix and try changing and saving your desired settings again.

If these steps resolve your issue, you may want to try enabling your extensions one by one to see which one is preventing pages on the Netflix site from loading properly.

Disable add-ons in Internet Explorer

To disable add-ons in Internet Explorer, follow the steps below for the version of Internet Explorer that you're currently using:

Internet Explorer 9
  1. Open Internet Explorer.
  2. Click the Tools button, and then click Manage add-ons.
  3. Under Show, click All add-ons.
  4. Click an add-on, then click Disable.
  5. Repeat Step 4 for all add-ons.
  6. Restart Internet Explorer.
  7. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.


Internet Explorer 8
  1. Click the Start button.
  2. Click All Programs.
  3. Click Accessories.
  4. Click System Tools.
  5. Click Internet Explorer (No Add-ons).
  6. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.


Internet Explorer 7
  1. Open Internet Explorer.
  2. Click the Tools button.
  3. Click Manage add-ons.
  4. Click an add-on, then click Disable.
  5. Repeat Step 4 for all add-ons.
  6. Click Close.
  7. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.

Disable add-ons in Safari

If you're using Safari, you may want to disable unnecessary add-ons before trying again. To disable add-ons in Safari:

  1. Open Safari.
  2. Click Safari.
  3. Click Preferences.
  4. Select the Extensions tab in the top menu bar.
  5. Toggle Extensions to Off.
  6. Close the Extensions window.
  7. Try changing and saving your desired settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.

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