Netflix Error N8156 6023

The error you're seeing is related to the Silverlight plug-in, which Netflix uses to play TV shows and movies on your computer.

This error is usually caused by one of three things:

  • A computer setting preventing Silverlight from storing files it needs to play your TV show or movie

  • An issue with the Silverlight plug-in itself

  • An issue with the content you're trying to play

Follow the troubleshooting steps below to resolve the issue.

Steps for Windows
Steps for Mac

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Before you download, ensure your computer meets the following system requirements:

  • Google Chrome requires Windows 7 or later.

  • Mozilla Firefox requires Windows Vista or later.

  • Opera requires Windows Vista Service Pack 2 or later.

Troubleshoot your browser

  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.

    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.

    2. Select Sign In to sign back in and play your TV show or movie again.

  2. Restart your browser
    Sometimes restarting your browser can clear this issue.

    • Quit your browser, restart it, and play your TV show or movie again.

  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox or Opera and try Netflix again. Our web player works best on:

    • Google Chrome on Windows XP Service Pack 2 or later.

    • Mozilla Firefox on Windows Vista or later.

    • Opera on Windows Vista Service Pack 2 or later.

Restart Firefox without add-ons

To restart Firefox without add-ons enabled:

  1. Click the Firefox Menu Button.

  2. Select Help.

  3. Select Restart with Add-ons Disabled.

Once Firefox has restarted, try changing and saving your desired Netflix settings again.

Disable Chrome Extensions

If you're using Chrome, you may want to disable unnecessary add-ons before trying again. To disable extensions in Chrome:

  1. In the Address Bar in Chrome, type chrome://extensions.

  2. In the list of extensions, uncheck any boxes that say Enabled.

  3. Try Netflix again

If these steps resolve your issue, you may want to try enabling your extensions one by one to see which one is preventing pages on the Netflix site from loading properly.

Disable add-ons in Internet Explorer

To disable add-ons in Internet Explorer, follow the steps below for the version of Internet Explorer that you're currently using:

Internet Explorer 9

  1. Open Internet Explorer.

  2. Select the Tools button, then select Manage add-ons.

  3. Under Show, select All add-ons.

  4. Select an add-on, then select Disable.

  5. Repeat Step 4 for all add-ons.

  6. Restart Internet Explorer.

  7. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.


Internet Explorer 8

  1. Click the Start button.

  2. Select All Programs.

  3. Select Accessories.

  4. Select System Tools.

  5. Select Internet Explorer (No Add-ons).

  6. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.


Internet Explorer 7

  1. Open Internet Explorer.

  2. Click the Tools button.

  3. Select Manage add-ons.

  4. Select an add-on, then Select Disable.

  5. Repeat Step 4 for all add-ons.

  6. Select Close.

Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.

Use an alternate browser

We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, or Opera and try Netflix again. Before you download, ensure your computer meets the following system requirements:

  • Google Chrome requires OS X 10.9 (Mavericks) or later.

  • Mozilla Firefox requires OS X 10.7 (Lion) or later.

  • Opera requires OS X 10.9 (Mavericks) or later.

Troubleshoot your browser

  1. Clear browser cookies
    Your browser may be referencing an outdated or corrupted setting in the cookie file.

    1. Go to netflix.com/clearcookies to clear the Netflix cookie. This will sign you out of Netflix.com and redirect you to the Netflix home screen.

    2. Select Sign In to sign back in and play your TV show or movie again.

  2. Restart your browser
    Sometimes restarting your browser can clear this issue.

    • Quit your browser, restart it, and play your movie or TV show again.

  3. Try another browser
    We recommend updating to a browser that supports HTML5 to ensure your computer is optimized for our web player. Please download the latest version of Google Chrome, Mozilla Firefox, Opera, or Safari and try Netflix again. Our web player works best on:

    • Google Chrome on Mac OS X 10.9 or later (Snow Leopard).

    • Mozilla Firefox on Mac OS X 10.7 or later.

    • Opera on Mac OS X 10.9 or later.

    • Safari on Mac OS X 10.10 or later.

Disable add-ons in Safari

If you're using Safari, you may want to disable unnecessary add-ons before trying again. To disable add-ons in Safari:

  1. Open Safari.

  2. Select Safari.

  3. Select Preferences.

  4. Select the Extensions tab in the top menu bar.

  5. Toggle Extensions to Off.

  6. Close the Extensions window.

  7. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.