Netflix Playback Error N8156 6013

The error you're seeing is related to the Silverlight plugin, which Netflix uses to play movies and TV shows on your computer.

This error is usually caused by one of two things:

  • A computer setting preventing Silverlight from storing files it needs to play your movie or TV show
  • An issue with the Silverlight plugin itself

To fix this error, follow the steps below for your Windows or Mac computer.


Steps for Windows

The Netflix.com player runs on the Microsoft Silverlight platform. Microsoft provides a free Fix It tool that you can download and run to resolve many Silverlight issues. Netflix recommends using the Microsoft Fix It Tool to resolve this error.

Fix it

Link to Microsoft Fix it Tool for Silverlight

If the Fix it Tool didn't clear the error, try the troubleshooting steps below.

Delete the mspr.hds file (Windows XP)
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time.
  3. Type %allusersprofile% then select OK.
  4. Open the Application Data Folder.
  5. If the Application Data folder is missing, you need to show hidden files and folders:
  6. Note: If you enable Show Hidden Files and Folders, be sure to change back to Do Not Show Hidden Files and Folders when you are done troubleshooting.

    1. Click on Tools.
    2. Click on Folder Options.
    3. Click on the View tab.
    4. Select Show Hidden Files and Folders.
    5. Click OK.
  7. Open the Microsoft folder.
  8. Open the PlayReady folder.
    • If the PlayReady folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt and needs to be reinstalled.
  9. Right-Click the mspr.hds file and click Delete.The mspr.hds file contains information about your computer's hardware and operating system. If the information in this file doesn't match your computer's system specs, it will cause an error. It's not uncommon to see these errors after upgrading your computer or transferring your files to a new computer. Deleting mspr.hds will force Silverlight to double-check your computer and create a new mspr.hds file from scratch that matches your current system configuration.
    • If unable to delete the mspr.hds file, skip step 8.
  10. Open a web browser and try to play the title again.

Delete the mspr.hds file (Windows 7/Vista)
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Press and hold the Windows key and tap the letter R on the keyboard at the same time.
  3. Type %programdata% then select OK.
  4. Open the Microsoft folder.
  5. Open the PlayReady folder.
    • If the PlayReady folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt and needs to be reinstalled.
  6. Right-Click on mspr.hds and click Delete.The mspr.hds file contains information about your computer's hardware and operating system. If the information in this file doesn't match your computer's system specs, it will cause an error. It's not uncommon to see these errors after upgrading your computer or transferring your files to a new computer. Deleting mspr.hds will force Silverlight to double-check your computer and create a new mspr.hds file from scratch that matches your current system configuration.
    • If unable to delete the mspr.hds file, skip step 7.
  7. Open a web browser and play your movie or TV show again.

Delete the mspr.hds file (Windows 8)
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Bring up the Charms Bar by swiping from the right or moving your mouse to the bottom right corner of the screen.
  3. Choose Search.
  4. In the Search bar, enter %programdata%.
  5. Tap or press Enter on the keyboard to display the contents of the ProgramData folder.
  6. Open the Microsoft folder.
  7. Open the PlayReady folder.
    • If the PlayReady folder is missing, you either do not have administrative privileges or your Silverlight installation has become corrupt and needs to be reinstalled.
  8. Right Click or Press and Hold on mspr.hds and click Delete.The mspr.hds file contains information about your computer's hardware and operating system. If the information in this file doesn't match your computer's system specs, it will cause an error. It's not uncommon to see these errors after upgrading your computer or transferring your files to a new computer. Deleting mspr.hds will force Silverlight to double-check your computer and create a new mspr.hds file from scratch that matches your current system configuration.
  9. Open a web browser and play your movie or TV show again.

Make sure your Windows user account can access Netflix.com

The Microsoft Silverlight player on which Netflix.com runs requires that your Windows user account have administrative rights.

To confirm your account has admin rights, try the following troubleshooting steps:

  1. Run browser as Administrator
    1. Close all open browsers.
    2. Click on the Start Menu in the bottom left hand corner of your screen.
    3. Select All Programs.
    4. From the items listed, right-click (or press and hold on touchscreen devices) on your preferred browser icon (Netflix supports Internet Explorer, Firefox, and Google Chrome).
    5. Select Run as Administrator.
    6. If prompted, select Allow.
    7. Use this newly opened window to play your movie or TV show again.
      • Attempting to play again from the original browser window will likely result in the same error.
      • If these steps allow you to stream movies and TV shows from Netflix.com, your account does not have administrative rights. Talk to your computer manufacturer/administrator to add administrative rights to your account.
  2. Log in as another Windows user
    • If you are able to play your movie or TV show, the new user account has the needed permissions to use the Silverlight player.

Uninstall and Reinstall the Silverlight Plug-in
You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted.

To uninstall the Silverlight plug-in:

Windows 8

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Swipe from the right edge of the screen, then tap Settings. (If you're using a mouse, point to the lower-right corner of the screen, then click Settings.)
  3. Select Control Panel
  4. Underneath Programs, select Uninstall a program.
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Windows 7/Vista

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click on the Start Button
  3. Select Control Panel
  4. Select Programs & Features
  5. Locate and select Microsoft Silverlight
  6. Select Uninstall

Windows XP

  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click on the Start Button
  3. Select Control Panel
  4. Select Add or Remove Programs
  5. Locate and select Microsoft Silverlight
  6. Click Remove
To install the latest version of the Silverlight plug-in:
  1. Navigate to the Watch Instantly home page and click play on any title.
  2. Follow the prompts to download and Install Silverlight on Your Windows PC.

Steps for Mac

Delete the PlayReady folder
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon from the Dock at the bottom of the screen.
  3. In the menu bar at the top of the screen, select Go then Computer.
  4. Click the Macintosh HD icon.
  5. Open the Library folder.
  6. Open the Application Support folder.
  7. Open the Microsoft folder.
  8. Drag the PlayReady folder to the trash.The PlayReady folder contains information about your computer's hardware and operating system. If the information in this folder doesn't match your computer's system specs, it will cause an error. It's not uncommon to see these errors after upgrading your computer or migrating your files to a new computer. Deleting the PlayReady folder will force Silverlight to double-check your computer and re-create the folder with new information that matches your current system configuration.
    • If the PlayReady folder is missing, you may need to verify you have Administrative privileges on your Mac.
  9. Empty the Trash
  10. Open a web browser and try to play the title again.

Uninstall and Reinstall the Silverlight Plug-in
You may be running an outdated version of the Silverlight plug-in, or the plug-in may have become corrupted.

To uninstall the Silverlight plug-in:
  1. Quit all open browsers - including this window! You may want to print the following steps.
  2. Click the Finder icon from the Dock at the bottom of the screen.
  3. In the menu bar at the top of the screen, select Go then Computer.
  4. Click the Macintosh HD icon.
  5. Select Library.
  6. Select Internet Plugins.
  7. Drag Silverlight.plugin to your trash.
  8. Once you have emptied your trash, Microsoft Silverlight un-installation is complete.
To install the latest version of the Silverlight plug-in:
  1. Navigate to the Watch Instantly home page and click play on any title.
  2. Follow the prompts to download and Install Silverlight on Your Mac.

Some members may encounter the message "Silverlight.dmg cannot be opened because it is from an unidentified developer" when attempting to install Silverlight. This is fairly common for applications that are not downloaded from the Mac App store. If you encounter this message, continue with the following steps to complete your Silverlight installation.

  1. Right-click or hold Control on your keyboard and click on Silverlight.pkg.
  2. Click Open on the pop-up menu.
  3. Click Open on the prompt that says "Silverlight.pkg" is not from the Mac App Store. Are you sure you want to open it? Opening "Silverlight.pkg" will always allow it to run on this Mac.
  4. Follow the prompts to complete installation.

Make sure your OSX profile can access Netflix.com

The Netflix.com player uses the Microsoft Silverlight plugin, which requires that your OSX profile has administrative rights.

To confirm your account rights:

  1. From the Apple symbol Apple icon in the upper left corner of the screen.
  2. Select System Preferences.
  3. From the System section:
    • In Lion (10.7) or newer, select Users & Groups.
    • In Snow Leopard (10.6) or earlier, select Account.
  4. Make sure "Admin" appears under the Current User.
Apple OSX Profile image showing User name and privileges

If your profile says Admin beneath it, or you want to allow another user profile access to Netflix.com, you may need to adjust the OSX parental controls.

To adjust Parental Controls:

  1. From the Apple symbol Apple icon in the upper left corner of the screen, select System Preferences.
  2. From the System section, select Parental Controls.
  3. Click on the Web button.
  4. Add Netflix.com as an allowed site.
    • For accounts with Limited access, click on the Customize button and add Netflix.com under Always allow these websites.

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