Netflix Error UI-800-2

If you experience the error code UI-800-2, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Sign out of Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Contact your device manufacturer

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

Roku

Restart your Roku
  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Set-top Box or Streaming Media Player

Restart your device
  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Samsung Smart TV

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Sign out of Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Contact Samsung

Your device is experiencing a hardware or software problem that only Samsung can solve. To get back to watching Netflix, please contact Samsung and ask for the following:

  • Help resetting the Smart Hub.

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If those steps don't get you streaming again, Samsung may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

All Other Smart TVs

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Sign out of Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Contact your device manufacturer

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.