Eligible customers can add Netflix to their Vodafone bill.
How can I pay for Netflix on my Vodafone bill?
Use one of the options below to subscribe to Netflix through Vodafone. Billing eligibility is determined by Vodafone.
Website: Rejoin or sign up for a Netflix account on the Vodafone website or on the Vodafone App and select Vodafone as your payment method.
Promotion: Qualify for and redeem an active Vodafone promotional offer to automatically add Netflix to your Vodafone bill.
Computer or Mobile Browser: Rejoin or sign up for a new Netflix account on Netflix.com and select Vodafone as your payment method.
Note: You'll have to verify Vodafone is your current postpaid mobile carrier during sign-up.
Mobile devices: Rejoin or sign up for a new Netflix account in the Netflix app on your Android mobile phone and select Vodafone as your payment method.
How do I check if Netflix is billed through Vodafone?
Check the Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.
If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.
Why is my Netflix billing date different from my provider's billing date?
Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.
Sign in to your account to view your Netflix payment history and current service period.
How do I change my payment method?
Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.
How do I change my Netflix plan?
You can change your Netflix plan at any time during your membership.
If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.
I’m having trouble signing in to Netflix
If you don’t remember your Netflix login information, go to netflix.com/loginhelp.
If you see the message “No account found for this email address,” select the Text Message (SMS) option to receive a verification code. This will allow you to identify the email address on the account and update your password.
If there is not a phone number associated with your account, follow the steps below.
If you are signed in to Netflix on a mobile or web browser:
Go to your Account.
Select Security to see your Netflix account email.
From here you can change your account email, if necessary.
If you still can't sign in:
Sign in to your Vodafone Offers (make sure you are signed out of Netflix).
Follow the prompts to verify your identity.
Select Netflix > Manage your subscription > Forgotten your user name or password?
You will be directed to a sign-in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.
There is an unauthorized Netflix charge on my bill
If you believe that you were charged in error, and you’ve confirmed that no one in your household or on your mobile plan created an account on your behalf, follow the steps under "I'm having trouble signing in to Netflix” to find the email address on your account or a service code, then contact us for help.
Note: Netflix may be unable to provide refunds to accounts billed through a third-party.
Netflix account is on hold
Your account will go on hold if we do not receive payment from your provider. Please contact your provider to check your account status and ask the following questions:
Do they see the last Netflix charge attempt? Can they explain why it was declined?
Is your payment method on the account up to date?
Are there available funds to cover the Netflix charge?
You can remove the hold by resolving payment issues with your provider or by adding a new payment method to your Netflix Account. Once the hold is removed, your billing date will change.
Why was my Netflix account canceled?
If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:
Are there enough available funds to cover the charge from Netflix?
How do I cancel Netflix?
You can cancel Netflix anytime during your membership.
If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" above.
How do I contact Vodafone customer support?
You can contact Vodafone customer support by dialing 222 or at vodafone.ro/personal/asistenta.