Netflix Billing through Vodafone

Eligible customers can add Netflix to their Vodafone bill.

How can I pay for Netflix on my Vodafone bill?

Use one of the options below to subscribe to Netflix through Vodafone. Billing eligibility is determined by Vodafone.

Website: Rejoin or sign up for a Netflix account on the Vodafone website or on the Vodafone App and select Vodafone as your payment method.
Promotion: Qualify for and redeem an active Vodafone promotional offer to automatically add Netflix to your Vodafone bill.

How do I check if Netflix is billed through Vodafone?

Check the Membership & Billing or Membership section on your Netflix Account page. You can also check with your provider to see if Netflix is part of your bill.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

Why is my Netflix billing date different from my provider's billing date?

Your Netflix billing date corresponds to the day you signed up for your Netflix account (or the date you have chosen to be billed). Your Netflix billing date may vary from your provider’s billing date.

How do I change my payment method?

Go to the Manage payment info page. You may need to sign in if you haven’t already.
Enter a new payment method and select Save.

If you are unable to access your Netflix account, please see “I'm having trouble signing in to Netflix” below.

How do I change my Netflix plan?

You can change your Netflix plan at any time during your membership.

If you are unable to access your Netflix account, please see "I'm having trouble signing in to Netflix" below.

I’m having trouble signing in to Netflix

If you don’t remember your Netflix login information, go to netflix.com/loginhelp.

If you see the message “Sorry, we can't find an account with this email address,” follow the steps below.

If you are signed in to Netflix on a mobile or web browser:
1. Go to your Account.
2. Your Netflix account email is displayed under Membership & Billing.
  - For some accounts, select Security to see your Netflix account email.
3. From here you can Change account email, if necessary.
If you still can't sign in:
1. Sign in to your Vodafone Offers (make sure you are signed out of Netflix).
2. Follow the prompts to verify your identity.
3. Select Netflix > Manage your subscription > Forgotten your user name or password?
4. You will be directed to a sign-in page with your email address pre-populated. You can sign in to your Netflix account from this page, and update your email address if necessary.

There is an unauthorized Netflix charge on my bill

Netflix is unable to provide refunds to accounts billed through a third party. If you believe that you were charged in error, and you’ve confirmed that no one in your household created an account on your behalf, please contact your provider to request cancellation.

Why was my Netflix account canceled?

If your Netflix account was canceled without your consent, confirm that no one else with access to your account requested the cancellation. If not, please contact your provider to check your account status and ask the following questions:

Do they see the last Netflix charge attempt? Can they explain why it was declined?
Are there enough available funds to cover the charge from Netflix?

How do I cancel Netflix?

You can cancel Netflix at anytime during your membership.