Troubleshoot Netflix Issues on your Nintendo Wii

If you're unable to stream Netflix on your Nintendo Wii, try resolving the issue with these steps:

Reset your Wii

Many issues can be resolved by simply turning your Wii off for about 15 seconds and then turning it back on. Once your Wii finishes powering on, launch Netflix and attempt to watch your movie or TV show again.

Reset your DNS settings and test the Internet connection on your Wii

Restoring your ISP's default DNS settings and performing a connection test on your Wii may allow it to self-diagnose issues that are preventing it from connecting to the Internet.

  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Wii Settings.
  3. Press the Right arrow on your controller once.
  4. Select Internet.
  5. Select Connection Settings.
  6. Select the connection you're using (Connection 1, 2 or 3).
  7. Select Change Settings.
  8. Press the Right arrow three times until you see Auto-Obtain DNS.
  9. Select Yes.
  10. Select Save at the bottom of the screen.
  11. Select OK to test Internet connection.
  12. Try Netflix again.

If the connection test was unsuccessful, your Wii will display an error code. Nintendo's support site has an error code lookup tool that will help you resolve the issue. If the connection test was successful and you still can't stream, continue on to the next step.

Check the date and time settings

There may be a problem playing a movie or TV show if the date and time set on your Wii are incorrect.

  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Wii settings.
  3. Select Calendar.
  4. Select Date and use the arrows to enter today's date.
  5. Select Confirm.
  6. Select Time and use the the arrows to enter the current time.
  7. Select Confirm.
  8. Press Back until you return to Main Menu.
  9. Try Netflix again.

Deactivate and reactivate the Netflix app

Refresh any outdated Netflix information stored on your Wii by signing out of Netflix and then signing back in.

  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Data Management > Saved Data > Wii > Netflix > Erase > Yes.
  3. Press Back until you return to the Wii menu and select the Netflix Channel.
  4. Once launched, select Start to enter the channel.
  5. "Are you a Netflix member?" will appear. Select Yes.
  6. Enter your Netflix email address and password, then select Continue.
  7. Try Netflix again.

Use an alternate DNS to diagnose the issue

To help diagnose this issue, switch your Wii's default DNS settings to an alternative DNS provider.

  1. From the Wii menu, select the Wii (circle) icon from the lower left corner.
  2. Select Wii settings.
  3. Using the arrow button on the right side of the screen, move over to the second screen.
  4. Select Internet, followed by Connection Settings.
  5. Select the connection file you wish to edit and select Change Settings.
  6. Select the arrow button on the right three times to reach Auto Obtain DNS.
  7. Select No followed by Advanced Settings.
  8. Select the Primary DNS and enter 8.8.8.8 followed by OK.
    • Note: With this and all following entries, make sure to include the '.' between each number.
  9. Select Secondary DNS and enter 8.8.4.4 followed by OK.
  10. Select Confirm > Save > OK to test the connection.
  11. Try Netflix again.

If this step was successful, we recommend that you speak with your Internet service provider to determine the best DNS settings for your home network, and change your DNS settings back to auto-obtain DNS for long-term use.

Troubleshoot network connection issues

If you're still not able to stream your movie or TV show after completing the steps above, here are some steps to resolve network connection issues that may be keeping you from streaming.

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