Troubleshoot Netflix Issues on your Nintendo Wii

If you're unable to stream Netflix on your Nintendo Wii, try resolving the issue with these steps:

Restart your Nintendo Wii

Turn off your Wii and unplug it from power. After about a minute, plug your Wii back in, turn it on, and try Netflix again.

Reset your DNS settings and test the Internet connection on your Wii

Restoring your ISP's default DNS settings and performing a connection test on your Wii may allow it to self-diagnose issues that are preventing it from connecting to the Internet.

  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Wii Settings.
  3. Press the Right arrow on your controller once.
  4. Select Internet.
  5. Select Connection Settings.
  6. Select the connection you're using (Connection 1, 2 or 3).
  7. Select Change Settings.
  8. Press the Right arrow three times until you see Auto-Obtain DNS.
  9. Select Yes.
  10. Select Save at the bottom of the screen.
  11. Select OK to test Internet connection.
  12. Try Netflix again.

If the connection test was unsuccessful, your Wii will display an error code. Nintendo's support site has an error code lookup tool that will help you resolve the issue. If the connection test was successful and you still can't stream, continue on to the next step.

Deactivate and reactivate the Netflix app
  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Data Management > Saved Data > Wii > Netflix > Erase > Yes.
  3. Press Back until you return to the Wii menu and select the Netflix Channel.
  4. Once launched, select Start to enter the channel.
  5. Select Sign In.
  6. Enter your Netflix email address and password, then select Continue.
  7. Try Netflix again.

Use an alternate DNS to diagnose the issue

To help diagnose this issue, switch your Wii's default DNS settings to an alternative DNS provider.

  1. From the Wii menu, select the Wii (circle) icon from the lower left corner.
  2. Select Wii settings.
  3. Using the arrow button on the right side of the screen, move over to the second screen.
  4. Select Internet, followed by Connection Settings.
  5. Select the connection file you wish to edit and select Change Settings.
  6. Select the arrow button on the right three times to reach Auto Obtain DNS.
  7. Select No followed by Advanced Settings.
  8. Select the Primary DNS and enter 8.8.8.8 followed by OK.
    • Note: With this and all following entries, make sure to include the '.' between each number.
  9. Select Secondary DNS and enter 8.8.4.4 followed by OK.
  10. Select Confirm > Save > OK to test the connection.
  11. Try Netflix again.

If this step was successful, we recommend that you speak with your Internet service provider to determine the best DNS settings for your home network, and change your DNS settings back to auto-obtain DNS for long-term use.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.