Troubleshoot Netflix Issues on your Nintendo Wii

If you're unable to stream Netflix on your Nintendo Wii, try resolving the issue with these steps:

Restart your Wii
  1. Turn off your Wii.
  2. Unplug the power cord from the back of the console for at least one minute.
  3. Plug your Wii back in.
  4. Turn your Wii on with the power button and try Netflix again.

Reset your DNS settings and test the Internet connection on your Wii

Restoring your ISP's default DNS settings and performing a connection test on your Wii may allow it to self-diagnose issues that are preventing it from connecting to the Internet.

  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Wii Settings.
  3. Press the Right arrow on your controller once.
  4. Select Internet.
  5. Select Connection Settings.
  6. Select the connection you're using (Connection 1, 2 or 3).
  7. Select Change Settings.
  8. Press the Right arrow three times until you see Auto-Obtain DNS.
  9. Select Yes.
  10. Select Save at the bottom of the screen.
  11. Select OK to test Internet connection.
  12. Try Netflix again.

If the connection test was unsuccessful, your Wii will display an error code. Nintendo's support site has an error code lookup tool that will help you resolve the issue. If the connection test was successful and you still can't stream, continue on to the next step.

Check the date and time settings
  1. From the Wii menu, select the Wii Options icon in the lower left.
  2. Select Wii Settings.
  3. Select Calendar.
  4. Select Date and use the arrows to set the correct date.
  5. Select Confirm.
  6. Select Time and use the arrows to set the correct time.
    • Note: By default your Nintendo Wii's clock is set using a 24-hour clock.
  7. Select Confirm.
  8. Press Back until you return to the Main menu.
  9. Try Netflix again.

Deactivate and reactivate the Netflix app
  1. From the Wii Home Screen, select the Wii Options icon at the bottom left.
  2. Select Data Management > Saved Data > Wii > Netflix > Erase > Yes.
  3. Press Back until you return to the Wii menu and select the Netflix Channel.
  4. Once launched, select Start to enter the channel.
  5. Select Sign In.
  6. Enter your Netflix email address and password, then select Continue.
  7. Try Netflix again.

Use an alternate DNS to diagnose the issue

To help diagnose this issue, switch your Wii's default DNS settings to an alternative DNS provider.

  1. From the Wii menu, select the Wii (circle) icon from the lower left corner.
  2. Select Wii settings.
  3. Using the arrow button on the right side of the screen, move over to the second screen.
  4. Select Internet, followed by Connection Settings.
  5. Select the connection file you wish to edit and select Change Settings.
  6. Select the arrow button on the right three times to reach Auto Obtain DNS.
  7. Select No followed by Advanced Settings.
  8. Select the Primary DNS and enter 8.8.8.8 followed by OK.
    • Note: With this and all following entries, make sure to include the '.' between each number.
  9. Select Secondary DNS and enter 8.8.4.4 followed by OK.
  10. Select Confirm > Save > OK to test the connection.
  11. Try Netflix again.

If this step was successful, we recommend that you speak with your Internet service provider to determine the best DNS settings for your home network, and change your DNS settings back to auto-obtain DNS for long-term use.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.