Using Netflix on your Xbox

Welcome to Netflix on your Xbox! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on Xbox 360 and Xbox One.

Xbox 360

Netflix Streaming Features for your Microsoft Xbox 360:
  • Navigation: Scroll up and down to browse through genres tailored specifically for you. Press Y to search for a specific title. If you have the Xbox Kinect with your Xbox 360, say "Xbox" to see a list of voice commands.
  • Supported Regions: Netflix supports streaming to the Xbox 360 in all regions where the Netflix service is available.
  • Resolution: Stream movies up to 720p. Titles with an HD symbol will stream in high definition if your Internet connection supports 5 megabits per second or more.
  • Subtitles & Alternate Audio: Start playback and then select the Audio and subtitles icon to turn on subtitles if they are available for that movie or TV show. Select titles will also be available for playback in Dolby Digital Plus 5.1 Surround Sound from this screen if your Internet connection speed is 5 megabits per second or more.

Xbox One

Netflix streaming features on supported devices include:

Navigation:
Scroll up and down to browse through genres tailored specifically for you. If you have the Xbox Kinect with your Xbox One, say "Xbox" to see a list of voice commands.

  • Search: Pressing Y on your Xbox One controller from within the Netflix app will bring you to the search page.
  • Profiles, Kids Section, Sign Out: Pressing B within the Netflix app takes you to the Netflix Menu, allowing you to change profiles, switch to the Kids section, or reach the settings page to sign out of your Netflix account.
  • Pin movies and TV shows: On the description page of any movie or TV show you can press the Options button on your Xbox One controller and select Pin To Home. This will pin the movie or TV show to the Xbox One home screen for easy access later.

Supported Regions:
Netflix supports streaming on Xbox One in Argentina, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Ireland, Japan, Mexico, Netherlands, Norway, Sweden, Switzerland, the United Kingdom, United States, Australia and New Zealand.

Resolution:
Stream movies up to 1080p. Titles with an HD symbol will stream in high definition if your Internet connection supports 5 megabits per second or more.

Subtitles & Alternate Audio:
Start a movie or TV show and select the Audio and subtitles icon to turn on subtitles if they are available. Select titles will also be available in Dolby Digital Plus 5.1 Surround Sound from this screen if your Internet connection speed is 5 megabits per second or more.

Set up Netflix

To connect your Xbox to your Netflix account, make sure you are signed in to your Xbox LIVE account, then follow the steps for your device below. Visit Microsoft's support site if you need help connecting to an Xbox LIVE account.

Xbox 360

Download the Netflix app

Before you get started with the steps below, make sure you are signed into your Xbox Live account. If you need any further assistance with this, please visit Microsoft's support site.

  1. From the Xbox 360 Dashboard, navigate to Apps.
  2. Select the Netflix tile to begin downloading the app.

When the download is complete, continue with the steps below.

Sign in to Netflix

  • From the Xbox 360 Dashboard, navigate to the Apps section, then select the Netflix tile.
  • Select Yes on the Are you a member of Netflix? screen.
  • Enter your Netflix email address and password.
  • Select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

Xbox One

Download the Netflix app

  1. Begin from the Home screen on your Xbox One.
  2. Navigate left to the Pins screen.
  3. Select Netflix.
  4. Select Install.
  5. Once the app has finished downloading, select Launch to sign in to Netflix.

When the download is complete, continue with the steps below.

Sign in to Netflix

  1. Select Netflix from the Home screen.
  2. Select Member Sign In.
  3. Enter your Netflix email address and password.
  4. Select Sign In.

Your device is now connected to your Netflix account. Enjoy!

Having trouble downloading Netflix?

If you're having trouble downloading the Netflix app on your device, it may be due to an issue with your Internet connection. Please visit Troubleshooting Network Connection Issues for help resolving this issue.

If you're seeing a specific error message when attempting to download Netflix to your device, you may need to reach out to the device manufacturer for further assistance.

Sign out of Netflix

To sign out of the Netflix account on your device, follow the steps below.

Xbox 360

Your Netflix account is associated with any Xbox Gamertag that has used the service. Use one of the following options to associate your Gamertag with a different Netflix account:

If you can sign in to the Netflix account

  1. Launch the Netflix app from the XBox 360 Home screen.
  2. Once inside the Netflix app, press the red B button on the Xbox 360 controller.
  3. From the on-screen in-app menu, select the Gear icon () on the right.
  4. Select Sign out.
  5. Select Yes to confirm.
  6. You will now be given the option to sign in as a different Netflix member.

If you cannot sign into the Netflix account

Sign out of Netflix

To sign out of the Netflix account on your device, follow the steps below.

  1. From within the Netflix application, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out or Deactivate.
  3. You will now be given the option to sign in as a different Netflix member.

*If you are unable to bring up the screen to sign out or deactivate, please make sure you are using the remote that came with your device as some universal remotes may not work correctly to enter the sequence. 

If you wish to disconnect your Netflix account from all Gamertags associated with your membership, you can disconnect all devices from the Netflix website.

Xbox One

  1. Launch the Netflix app from the Xbox One Home screen.
  2. Once inside the Netflix app, locate the menu row or press the B button on the Xbox One controller.
  3. Select Settings.
  4. Select Sign Out.
  5. Select Yes to confim.

Wait time: less than 1 minute