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Troubleshoot Netflix 2nd Screen for TVs

Netflix 2nd Screen for TV allows you to control Netflix on your TV using an Android or Apple mobile device. For detailed steps on using 2nd Screen with your device and TV, go to How to use a mobile device to watch Netflix on a TV.

Using a mobile device to watch Netflix on a TV isn't available with an ad-supported experience. To use your mobile device to watch Netflix on your TV, you'll need to change to an ad-free plan.

If you have trouble using 2nd Screen, try these steps:

  1. Make sure your phone or tablet is connected to the same Wi-Fi network as your TV. 2nd screen does not work using cellular or mobile data.

  2. Make sure your Wi-Fi router or modem is set up to allow multicast. For the steps to set up multicast, check the manual that came with your router or contact the manufacturer.

    Note:2nd Screen can be used to control Netflix on more than one TV, but not at the same time.

If that doesn't work, follow the steps for your device.

To fix the problem:

  1. Go to the home screen, then tap App Store.

  2. Tap Search, and enter "Netflix".

  3. In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.

  4. When the update is done, try Netflix again.

You can update your iPhone or iPad to the latest available iOS or iPadOS version from the Settings app. Visit Apple's support site to get the exact steps or to troubleshoot an issue.

To fix the problem:

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

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