Troubleshoot Netflix 2nd Screen for TVs
Netflix 2nd Screen for TV allows you to control Netflix on your TV using an Android or Apple mobile device. For detailed steps on using 2nd Screen with your device and TV, go to How to use a mobile device to watch Netflix on a TV.
If you have trouble using 2nd Screen, try these steps:
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Make sure your phone or tablet is connected to the same Wi-Fi network as your TV. 2nd screen does not work using cellular or mobile data.
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Make sure your Wi-Fi router or modem is set up to allow multicast. For the steps to set up multicast, check the manual that came with your router or contact the manufacturer.
Note:2nd Screen can be used to control Netflix on more than one TV, but not at the same time.
If that doesn't work, follow the steps for your device.
iPhone or iPad
To fix the problem:
Update the Netflix app
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Go to the home screen, then tap App Store.
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Tap Search, and enter "Netflix".
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In the list, find and tap Netflix, then tap Update. You may need to enter your Apple ID password. If you forgot it, follow Apple's steps to reset it.
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When the update is done, try Netflix again.
Update your iOS version
Follow Apple's steps to update your device to the latest version, then try Netflix again.
Android phone or tablet
To fix the problem:
Update the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the Netflix app with these steps:
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Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
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In the Search bar, type "Netflix."
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In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.
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Tap Update. If you don't see this option, the app is already up to date.
Update your Android OS version
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Open the Settings app.
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Tap System > System update.
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Check for and install available updates.
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Try Netflix again.