Netflix thinks I’m in a different country

If TV shows and movies are not available in your language, or if you are missing content that your local friends see, Netflix may think you are in a different country than where you are currently located.

If you signed up for Netflix in a European Union member country but are currently watching Netflix in a different European Union member country, please see Traveling or Relocating with Netflix for more information about Netflix viewing while abroad.

Follow the troubleshooting steps below to resolve this issue.

Check your IP address
  1. Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region. For best results, set your device's network settings to Automatic.

  2. Check your current IP address by visiting whatismyip.com. Note the x.x.x.x address at the top of the page.

  3. Verify your IP address's location.

    • In North America, go to ARIN.net and enter the numeric address from Step 2 in the box located at the top right next to SEARCH Whois. Press the blue button to the right of the box.

    • In Latin America and the Caribbean, go to LACNIC.net and enter the numeric address from Step 2 in the search box and select Search.

    • In Europe, go to RIPE.net and enter the numeric address from Step 2 in the search box and select Search.

    • In Asia-Pacific, go to APNIC.net and enter the numeric address from Step 2 in the search box and select Go.

    • In Africa, go to AFRINIC.net and enter the numeric address from Step 2 in the search box and select Search.

  4. You’ll see a lit list of information explaining the company that owns your IP address. Scroll to "Country" and make sure that it matches your current location.

    • If the country listed is correct, contact Netflix Customer Service.

    • If the country listed isn't correct, contact your internet service provider or network administrator and request an IP address that matches the country in which you’re located.

If you can't complete the above steps, click "Start Live Chat" or "Call Us" below for help determining if you're streaming from the correct region.