Netflix thinks I’m in a different country

If TV shows and movies aren't available in your language, or if you're missing titles that other people in your area can see, Netflix may think you are in a different country than where you are currently located.

If you signed up for Netflix in a European Union member country but are watching in a different EU member country, learn about watching Netflix while abroad.

Follow the troubleshooting steps below to resolve this issue.

Check your IP address
  1. Go to the Recent device streaming activity page of your account.

  2. In the list, find the name of your device with the issue.

  3. Under the device name, copy the IP address.

    An IP address is a code with letters or numbers separated by a dot (.) or a colon (:). For example: 123.456.789.0
  4. Go to In the search bar, enter the IP address from the previous step, then click Search.

  5. In the search results, scroll down to Country.

The country listed doesn't match your current location

If the country listed doesn't match your currently location, it might be the cause of the problem you're having. Try these steps:

  • Turn off any VPNs, proxies, or other software that can make your internet connection seem like it's from a different country, then try Netflix again.

  • Contact your internet service provider (ISP) or network administrator to ask for an IP address that matches your current location.

The country listed matches your current location

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

If you can't complete these steps, from the bottom of this page click Call Us or Start Live Chat for help finding out if you're using Netflix from the correct country.

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