If TV shows and movies aren't available in your language, or if you're missing titles that other people in your area can see, Netflix may think you are in a different country than where you are currently located.
Follow the troubleshooting steps below to resolve this issue.
Using a web browser, go to fast.com to run a connection test.
Wait for the test to finish, then click Show More Info.
Next to Client, note the city and country listed.
If the country shown matches the country you're in and you are still having trouble, contact us.
If the country shown doesn't match the country you're in, it might mean a VPN is in use on your device or network. You'll need to turn it off to get TV shows and movies available in your region.
If you can't complete these steps, contact us for help finding out if you're using Netflix from your country.