Netflix thinks I’m in a different country

If TV shows and movies aren't available in your language, or if you're missing titles that other people in your area can see, Netflix may think you are in a different country than where you are currently located.

Note:
If you signed up for Netflix in a European Union member country but are watching in a different EU member country, learn about watching Netflix while abroad.

Follow the troubleshooting steps below to resolve this issue.

Check your IP address
  1. Using a web browser, go to fast.com to run a connection test.

  2. Wait for the test to finish, then click Show More Info.

  3. Next to Client, note the city and country listed.

If the country shown matches the country you're in and you are still having trouble, contact Netflix Customer Service.

If the country shown doesn't match the country you're in, it might mean a VPN is in use on your device or network. You'll need to turn it off to get TV shows and movies available in your region.

If you can't complete these steps, contact Netflix Customer Service for help finding out if you're using Netflix from your country.

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