Netflix says 'Sorry we could not reach the Netflix service. (101)'

If you see a message on your Apple TV, iPhone, iPad, or iPod touch that says

Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website. (101)

It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV

Sign out of Netflix

Apple TV 2 or Apple TV 3

  1. Begin from the Netflix home screen.

  2. If your account has profiles, select Switch Profiles.

    • If your account does not have profiles, continue to the following step.

  3. Select Sign Out.

  4. Sign back in and try Netflix again.

Apple TV 4 or Apple TV 4K

  1. From inside of the Netflix app, press the Menu button on your remote.

  2. Select Settings.

  3. Select Sign Out.

  4. Sign back in and try Netflix again.

Restart your Apple TV

  1. Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.

  2. Plug both devices back in.

  3. Turn both devices back on.

  4. Try Netflix again.

iPhone, iPad, or iPod touch

Reinstall the Netflix app

Make sure the issue isn't being caused by an outdated version of the Netflix app by removing it from your iOS device and reinstalling it.

Deleting the Netflix app will also delete any titles you have downloaded to the device. You may need your Apple ID and password to reinstall the app once it has been removed.
  1. From your iPhone, iPad, or iPod touch home screen, press and hold the Netflix app until it shakes.

  2. Tap the X in the top left corner of the Netflix icon, then tap Delete. Once deleted, press the Home button to stop the shaking.

  3. Enter the App Store and search for "Netflix."

  4. Select the free Netflix app from Netflix, Inc.

  5. Tap the cloud icon. You will need to enter your iTunes password to install the app.

  6. Once installed, tap the Netflix icon.

  7. Enter the email and password for your Netflix account and tap Sign In.

  8. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

    • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  3. Once your device powers on, try Netflix again.