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Netflix says 'Unfortunately Netflix Has Stopped.'

If you see an error on your Android phone, tablet, or TV that says

Unfortunately Netflix Has Stopped

It typically indicates that your app or system requires an update. Follow the troubleshooting steps for your device below to resolve the issue.

If you are using a Linksys RE6500 AC1200 Wi-Fi Extender, please visit the manufacturer's website and update to version 1.0.06.011 or later. If you have issues with the update, please contact Linksys support. If you are not using a Linksys RE6500 AC1200 Wi-Fi Extender, continue troubleshooting below.

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

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If you uninstall Netflix, any TV shows or movies you've downloaded on your device will be removed. You'll also be signed out of your account. Be sure to have your password on hand.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Uninstall, then Install.

  3. Try Netflix again.

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If you are using a Lenovo Yoga tablet, verify your device's model:

  1. Open the Settings app.

  2. Select General.

  3. Select About Device.

  4. Look at the model listed under Model Number.

  • If the model listed is B8080-F or B8080-H:

    • Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact the device manufacturer. They may have suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

  • If the model is not B8080-F or B8080, or if your device is not a Lenovo Yoga tablet, continue troubleshooting below.

We're looking into this problem. To help us investigate, contact us.

If you are using a Linksys RE6500 AC1200 Wi-Fi Extender, please visit the manufacturer's website and update to version 1.0.06.011 or later. If you have issues with the update, please contact Linksys support. If you are not using a Linksys RE6500 AC1200 Wi-Fi Extender, continue troubleshooting below.

  1. Press the Home button on your remote.

  2. Navigate to and select Settings.

  3. Navigate to and select About.

  4. Select System software update.

  5. Select Check for a system software update.

  6. Once you've downloaded any available updates, try Netflix again.

  1. From your Android phone or tablet, open the Netflix page in the Play Store.

  2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

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