Netflix says 'Whoops, Something Went Wrong (F1).'

If you see an error that says

Whoops, Something Went Wrong (F1)

It typically points to an issue with stored information or settings on your Windows 10 computer. Follow the troubleshooting steps below to resolve the issue.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app

  1. From the Start menu, type Netflix.

  2. Right-click on or tap and hold the Netflix app.

  3. A popup will appear. Select Uninstall.

  4. Select Uninstall again.

Reinstall the Netflix app

  1. From the Start menu, select Store.

  2. Select Search from the upper right corner of the screen.

  3. Type Netflix in the search box and press Enter.

  4. Select Netflix from the results.

  5. Select Install.

    • If you are prompted to sign in, sign in with your Microsoft information.

  6. Once installation is complete, launch the app and try Netflix again.