Netflix Error TVP-832

To learn about using VPNs with Netflix, how to check if a VPN might be active, or how to get help turning a VPN off, go to Watching TV shows and movies through a VPN.

These steps can often fix the problem. After each step, try Netflix again:

• Turn the VPN app or service off

• Reset the network settings on the device having the issue

• Restore your modem or router to its default settings

  Note:

  For help doing these steps, contact the VPN provider, device's manufacturer, or your internet service provider.

1. Unplug your device from power.

2. Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.

3. Plug your device back in.

4. Turn your device on and try Netflix again.

1. From the Netflix homescreen, go left to open the menu.

2. From the bottom of the menu, go right and select Get Help.

3. Select Sign out.

4. Sign back in, then try Netflix again.

If you're on an error screen:

1. Select More Details.

2. Select Sign out or Reset.

3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

• Custom modem settings.

• Virtual Private Network (VPN) or proxy service settings.

• Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

• Check for an internet outage in your area.

• Fix common router or modem issues and incorrect network settings.

• Restart or reset your network's connection.

While talking with your ISP, let them know:

• Whether the issue happens only on one device, or other devices on the same network.

• Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

• Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.

• Try playing Netflix again to make sure the problem is fixed.