Netflix Error TVP-832

If you experience the error code TVP-832, it typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Blu-ray Player

Disable any VPN, proxy, or unblocker software

Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region.

For best results, set your device's network settings to Automatic.

  • If you need help disconnecting from one of these services or restoring your connection's default settings, contact your device manufacturer or internet service provider.

Do you use a VPN or proxy for work or for privacy?

Because there is no reliable way for us to determine the region a VPN or proxy is being used in, any VPN or proxy may prevent you from streaming content that is not available globally. Disable any VPN or proxy and try Netflix again.

Are you using an IPv6 proxy tunnel?

Tunneling services that proxy an IPv6 connection over an IPv4 network also hide your region, and may trigger an error message. If you're not sure if you are using one of these services, contact your internet service provider for help.

Note:
Netflix does support any IPv6 connection that is natively provided to you by your ISP.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Set-top Box or Streaming Media Player

Disable any VPN, proxy, or unblocker software

Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region.

For best results, set your device's network settings to Automatic.

  • If you need help disconnecting from one of these services or restoring your connection's default settings, contact your device manufacturer or internet service provider.

Do you use a VPN or proxy for work or for privacy?

Because there is no reliable way for us to determine the region a VPN or proxy is being used in, any VPN or proxy may prevent you from streaming content that is not available globally. Disable any VPN or proxy and try Netflix again.

Are you using an IPv6 proxy tunnel?

Tunneling services that proxy an IPv6 connection over an IPv4 network also hide your region, and may trigger an error message. If you're not sure if you are using one of these services, contact your internet service provider for help.

Note:
Netflix does support any IPv6 connection that is natively provided to you by your ISP.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Restart your home network

  1. Turn off or unplug your streaming media player.
    Turn your streaming player off, wait 10 seconds, then power back on.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your streaming media player back on and try Netflix again.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Smart TV

Disable any VPN, proxy, or unblocker software

Disable any proxies, VPNs, or other software that might route your internet traffic outside of your current region.

For best results, set your device's network settings to Automatic.

  • If you need help disconnecting from one of these services or restoring your connection's default settings, contact your device manufacturer or internet service provider.

Do you use a VPN or proxy for work or for privacy?

Because there is no reliable way for us to determine the region a VPN or proxy is being used in, any VPN or proxy may prevent you from streaming content that is not available globally. Disable any VPN or proxy and try Netflix again.

Are you using an IPv6 proxy tunnel?

Tunneling services that proxy an IPv6 connection over an IPv4 network also hide your region, and may trigger an error message. If you're not sure if you are using one of these services, contact your internet service provider for help.

Note:
Netflix does support any IPv6 connection that is natively provided to you by your ISP.

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Sign out of Netflix

  1. Go to the sign-out screen.

    • From the Netflix Home screen, select Settings or the Settings icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset, Sign Out, or Deactivate.

  3. Sign back in and try Netflix again.

Restart your home network

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.