Netflix Error TVP-832

If you get the error code TVP-832, it usually means a network issue is stopping your device from connecting to Netflix. Follow these steps to fix the problem.

Turn off VPN, proxy, or unblocker apps and services

Netflix allows watching TV shows and movies through a VPN, but VPN, proxy, or unblocker apps and services might cause problems or change which TV shows and movies are available to watch.

Note:
If you don't know if these apps or services are active, your internet service provider (ISP) or network admin can tell you.

If you use these apps or services, try these steps:

  • Turn the app or service off and try Netflix again.

  • Reset the network settings on the device with the issue.

  • Restore your modem or router to your internet provider's default settings.

    Note:
    For help with these steps, contact your ISP or your device's manufacturer.

If you have an IPv6 connection:

  • Netflix will work with standard IPv6 connections.

  • Netflix doesn't work with connections that tunnel IPv6 traffic over an IPv4 network.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Sign out of Netflix

  1. From the Netflix Home screen, open the menu on the left.

  2. Select Get Help or Settings.

  3. Select Sign out.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.