Netflix says 'Sorry, there was a problem communicating with Netflix. Please try again (T1.)'

If you get an error on your Windows computer that says:

Sorry, there was a problem communicating with Netflix. Please try again. (T1)

It usually means a network connection problem is stopping your computer from reaching Netflix. Follow these steps to fix the problem.

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Restart your home network

For this step, make sure to leave your computer powered off and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off your computer.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until the indicator lights are back to its normal state. If your router is separate from your modem, plug it in and wait until the indicator lights are back to its normal state.

  4. Turn your computer back on and try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

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