Netflix Error U7361-1254-C00D4E85

If you experience the error code U7361-1254-C00D4E85 on your Windows 10 computer, it typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Update the Netflix app

  1. From the taskbar or the Start menu, click Microsoft Store to open it.

  2. Click More more icon > Downloads and Updates.

  3. To the right of Netflix, click Download download icon.

  4. When the update is finished, try Netflix again.

Update Windows

  1. Press the Windows Key on the keyboard.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

Disable Exclusive Control Mode

  1. Select the Start icon from the lower left corner of your desktop.

  2. Type Sound into the search bar.

  3. Select Sound Control Panel from the search results.

  4. After the Sound Control Panel window appears, select the Playback tab.

  5. Right-click on the current default audio device. (This will have a green checkmark next to it.)

  6. Select Properties.

  7. Select the Advanced tab.

  8. Uncheck the box labeled Allow applications to take exclusive control of this device.

  9. Click the OK button to apply the setting.

  10. Try Netflix again.

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