White screen with text but no images

If you see a white screen with text but no images when you open the Netflix website, it usually means there's a problem with a setting on your computer or its connection to the internet. Follow the troubleshooting steps below to resolve the issue.

Check if your network can play Netflix

Public networks:

For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.

Private networks:

Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.

Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.

Check date and time settings

If the date and time shown on your device are incorrect:

Go to the date and time setting on your device.

Note:

For help finding the date and time setting on your device, check the owner's manual or contact the manufacturer.
If your device has an Automatic option, turn it on or update the setting to the current date and time.

If the date and time on your device are correct, continue to the next steps.

If you use security software

These steps are intended for advanced computer users.

Install any updates for your security software.
Temporarily turn off your security software and try Netflix again.
- If the problem is fixed when your security software is disabled, the software may be out of date or unintentionally interfering with Netflix. Re-activate it, then contact the software manufacturer for help.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

Custom modem settings.
Virtual Private Network (VPN) or proxy service settings.
Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Restart your home network

Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.

Note:

Some devices, modems, and routers might take longer to reconnect to the Internet.

Contact your internet service provider

If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.

Your ISP can:

Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.

While talking with your ISP, let them know:

Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.

Before you finish talking with your ISP:

Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.