I'm getting a white screen with text but no images on my computer.

If you are seeing a white screen with text but no images when you open the Netflix website, it typically points to an issue with your anti-virus software or Internet connection. Follow the troubleshooting steps below to resolve the issue.

Do you have security software installed?

Antivirus and firewall software are important tools to keep your computer secure. However, they may occasionally interfere with Netflix unintentionally. Updating or temporarily disabling your security software may help resolve these issues.

Important DIsclaimer: These steps are intended for advanced computer users. Serious problems can occur if you configure your security software incorrectly. Netflix customer support cannot assist in performing these steps. If you are not comfortable updating, configuring, or disabling your security software, contact your security software manufacturer for assistance. They may be able to help you configure their software to avoid interfering with Netflix safely.
  • Install available updates for your security software. The software's manufacturer may have already corrected problems causing their product to interfere with Netflix.

  • Temporarily disable your security software and try Netflix again.

    • If the problem does not occur when your security software is disabled, this may indicate that the software is outdated or unintentionally interfering with Netflix. Re-activate it, then reach out to your security software's manufacturer to address the issue.

Ensure your network supports streaming

If you are on a work, school, hotel, or hospital public Wi-Fi network:

  • Check with your network administrator to make sure streaming services such as Netflix are supported and not intentionally blocked.

  • Note that many public networks have limited bandwidth.

If you're using a cellular data network or satellite internet:

  • If possible, try a different network. Cellular data and satellite internet connections often have slower connection speeds than cable internet or DSL.

Restore your default connection settings

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

  • If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Connect your computer directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your computer.

  2. Plug your computer directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your computer and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem. Contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your computer directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.