If you experience the error code UI-120, it typically points to a communication issue between your device and the Netflix app. Follow the troubleshooting steps for your device below to resolve the issue.
From the Netflix homescreen, go left to open the menu.
From the bottom of the menu, go right and select Get Help.
Select Sign out.
Sign back in, then try Netflix again.
If you're on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
To fix this issue, you'll need to contact the company that made your device.
When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.
Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.
If they can't fix the problem or these steps didn't work, you'll need to use a different device to watch Netflix.
We're looking into this problem. To help us investigate, contact us.