Netflix Error UI-120

If you experience the error code UI-120, it typically points to a communication issue between your device and the Netflix app. Follow the troubleshooting steps for your device below to resolve the issue.

Set-top Box or Streaming Media Player

Sign out of Netflix

Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.

If your device is on an error screen:

Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.

If you can't find Get Help or Sign out:

Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

Update your device's firmware or software to the latest version.
Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

All other devices

We're looking into this problem. To help us investigate, contact us.