Netflix Error UI-201
If you experience the error code UI-201, often accompanied by the following message:
Unable to connect to Netflix. Please try again or visit: www.netflix.com/help
It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Blu-ray Player
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
PlayStation 3
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Begin from the PS3 home screen.
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If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.
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Navigate to the TV/Video Services section and highlight Netflix.
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Press X.
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Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?
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Select Yes.
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Enter your email address and password and try Netflix again.
PlayStation 4
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
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Select More Details.
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Select Sign out or Reset.
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Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Set-top Box or Streaming Media Player
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
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Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Smart TV
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
TiVo
Sign out of Netflix
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
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Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
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On the menu that appears, select Sign out, Reset, or Deactivate.
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Xbox One
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Go to the Netflix home screen, then go left to open the menu.
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At the bottom, select Get Help > Sign out > Yes.
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Sign back in, then try Netflix again.
If your device is on an error screen:
-
Select More Details.
-
Select Sign out or Reset.
-
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
-
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
-
On the menu that appears, select Sign out, Reset, or Deactivate.
All other devices
We're looking into this problem. To help us investigate, contact us.