Netflix Error UI-800-3 (205040)

If you see the error code UI-800-3 (205040), it usually means that information stored on your device needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Reinstall the Netflix app

Uninstall the Netflix app

  1. Press the Home button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Scroll down and select Netflix.

  6. Select Delete or Uninstall.

Reinstall the Netflix app

  1. From the Amazon Fire TV home screen, select Search.

  2. Type Netflix, then select Netflix.

  3. Select Netflix again.

  4. Select Download.

  5. When the download completes, select Open.

  6. Select Sign In.

  7. Enter your Netflix email address and password and try Netflix again.

Blu-ray player

Sign out of Netflix
  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

PlayStation 3

Sign out of Netflix
For Japanese PlayStations, use O instead of X to confirm selections.
  1. Begin from the PS3 home screen.

    • If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.

  2. Navigate to the TV/Video Services section and highlight Netflix.

  3. Press X.

  4. Immediately after pressing X, press and hold both Start and Select until you see a message asking, Do you want to reset your Netflix settings and re-register?

  5. Select Yes.

  6. Enter your email address and password and try Netflix again.

PlayStation 4

Sign out of Netflix
  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

PlayStation 5

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Roku

Sign out of Netflix

Sign out of Netflix on your Roku. Once you have signed out, sign back in and try Netflix again.

Set-top box or streaming media player

Sign out of Netflix
  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Smart TV

Sign out of Netflix
  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Xbox 360

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Uninstall and reinstall the Netflix app

Uninstall Netflix

  1. From the Xbox 360 Dashboard, go to Apps > My Apps.

  2. Highlight the Netflix app.

  3. Press the X button for app details.

  4. Choose Delete > Yes.

Reinstall Netflix

  1. From the Xbox 360 Dashboard, go to Apps.

  2. Choose Netflix to download the app.

  3. Try Netflix again.

Xbox One

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:
    You may need to scroll down to see this option.
  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and press the Menu button on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.

  2. Scroll right to access the Store.

  3. In the Apps section, select Netflix.

    Note:
    If you do not see Netflix, select Search all apps to search for Netflix.
  4. Select Install.

  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

Xbox Series X/S

Sign out of Netflix

  1. From the Netflix homescreen, go left to open the menu.

  2. From the bottom of the menu, go right and select Get Help.

  3. Select Sign out.

  4. Sign back in, then try Netflix again.

If you're on an error screen:

  1. Select More Details.

  2. Select Sign out or Reset.

  3. Sign back in, then try Netflix again.

If you can't find Sign out, press these buttons in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up. Then, select Sign out, Reset, or Deactivate.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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