If you experience the error code UI-800-3 (205040), it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see
Settings or the Gear icon, continue below.
Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Reset.
If you do not see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Uninstall the Netflix app
Press the Home button on your Amazon Fire TV remote.
Select Settings.
Select Applications.
Select Manage All Installed Applications.
Scroll down and select Netflix.
Select Delete or Uninstall.
Reinstall the Netflix app
From the Amazon Fire TV home screen, select Search.
Type Netflix, then select Netflix.
Select Netflix.
Select Free or Download.
When the download completes, select Open.
Select Sign In.
Enter your Netflix email address and password and try Netflix again.
On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see
Settings or the Gear icon, continue below.
Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Reset.
If you do not see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
Begin from the PS3 Home Screen.
If you're not already on the home screen, hold the PS3 button in the middle of the controller, select Quit, then select Yes.
Navigate to the TV/Video Services section and highlight Netflix.
Press X.
Immediately after pressing X, press and hold both Start and Select until you see a message asking Do you want to reset your Netflix settings and re-register?
Select Yes.
Enter your email address and password and try Netflix again.
From the Netflix home screen, press O on the controller.
Select the gear icon.
Select Sign Out.
Select Yes.
Try Netflix again.
Follow the sign out steps for your Roku model to sign out of Netflix. Once you have signed out, sign back in and try Netflix again.
Begin from the Netflix home screen.
Navigate left to open the menu, then select Settings.
If you do not see a menu when you navigate left, navigate up and select Settings or the gear icon .
Select Sign out.
Select Yes to confirm.
You will now be given the option to sign in as a different Netflix member.
If you cannot locate Settings or the gear icon:
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Sign out, Start Over, Deactivate, or Reset.
You will now be given the option to sign in as a different Netflix member.
On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see
Settings or the Gear icon, continue below.
Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
Select Reset.
If you do not see Reset, select Sign Out or Deactivate.
Once you are signed out, sign back in and try Netflix again.
While inside the Netflix app, press the red B button on the Xbox 360 controller.
From the on-screen menu, select the gear icon on the right.
Select Sign out.
Select Yes to confirm.
Sign back in and try Netflix again.
If you cannot locate the gear icon:
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Sign out, Start Over, Deactivate, or Reset.
Sign back in and try Netflix again.
Uninstall Netflix
Begin from the Xbox Dashboard.
Navigate to Apps.
Select My Apps.
Highlight the Netflix app.
Press the X button for app details.
Select Delete.
Press Yes to confirm.
Reinstall Netflix
From the Xbox 360 Dashboard, navigate to Apps.
Select the Netflix tile to begin downloading the app.
Once the download is complete, sign back in and try Netflix again.
While inside the Netflix app, locate the Menu Row or press the B button on the controller.
From the on-screen menu, select the gear icon on the right.
Select Sign Out.
Sign back in and try Netflix again.
If you cannot locate the Gear icon:
From within the Netflix app, use the arrows on your remote to enter the following sequence:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Sign out, Start Over, Deactivate, or Reset.
Sign back in and try Netflix again.
Uninstall the Netflix app:
Begin from the Xbox Dashboard.
Select My Games & Apps.
Select Apps from the options on the left.
Highlight the Netflix app and press the Menu button on the controller.
Select Manage App.
Select Uninstall All.
Select Uninstall All again to confirm.
Reinstall the Netflix app:
Begin from the Home screen on your Xbox One.
Scroll right to access the Store.
In the Apps section, select Netflix.
Select Install.
Once the app has finished downloading, select Launch to sign in and try Netflix again.
We are currently researching this error. To help us investigate, please contact customer service.