Netflix Error C1-U7131-1957-205007

If you experience the error code C1-U7131-1957-205007 on your Windows 10 computer, often accompanied by the following message:

Incorrect email or password. Please try again.

It typically points to an issue with the sign in process. Follow the troubleshooting steps below to resolve the issue.

Doublecheck your password
  • Check that you are entering the correct password.

  • If your password is correct, you can send yourself a password reset email (or mobile reset, if you have provided your phone number).

    • The email will provide a link that will sign you in to Netflix automatically. You'll then be prompted to create a new password.

    • Be sure to use the link within 24 hours. If the link expires, you can send yourself another password reset email at any time.

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