Netflix Error -80

Sorry, we could not reach the Netflix service. Please try again later. (-80)

This error means there was an issue with the app data stored on your device. Follow the steps to fix the problem.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

Resetting the app will delete any downloads saved to your device and sign you out of Netflix.

  1. Go to your device's home screen or apps list.

  2. Tap and hold the Netflix app, then tap App info.

  3. Tap Storage & cache > Clear storage > OK.

  4. Try Netflix again.

Note:The steps to clear an app's data may be different for your device. For help, check the manual that came with your device or contact the company that made it.

These steps will remove any TV show or movie downloads saved on your device and sign you out of your Netflix account.

If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.

These steps will also reinstall the app:

  1. Open the Play Store app, then search for "Netflix."

  2. In the list, find and tap the Netflix app.

  3. Tap Uninstall.

  4. Tap Install, and wait until it's done.

  5. Tap Open, then try Netflix again.

  1. Go to the home screen, then tap Appstore.

  2. In the upper left, tap Menu, then tap App Updates.

  3. In the list, find the Netflix app and tap Update. If the Netflix app isn't in the list, it is already up to date.

  4. After the update finishes, tap Open and try Netflix again.

  1. To go to Settings, swipe down from the top edge of the screen.

  2. Select Applications.

  3. Select Manage all Applications.

  4. Select Netflix.

  5. Select Clear Data.

  6. Once the data is cleared, hold the Power button on the side of your tablet.

  7. When you see the message Do you want to shut down your Kindle? or Do you want to shut down your Fire?, tap Shut Down, Power Off, or OK.

  8. Once the device is completely powered off, hold the Power button until you see the Kindle or Amazon logo.

  9. Try Netflix again.

If you uninstall Netflix, you'll be signed out. Make sure you have your login and password ready to sign back in.

To uninstall Netflix:

  1. Press the Home  button on your Amazon Fire TV remote.

  2. Select Settings.

  3. Select Applications.

  4. Select Manage All Installed Applications.

  5. Select Netflix from the list.

  6. Select Uninstall, then Confirm.

To reinstall Netflix:

  1. Press the Netflix button on your Amazon Fire TV remote.

  2. Select Download.

  3. Try Netflix again.

Related Articles