Netflix Error -80
Sorry, we could not reach the Netflix service. Please try again later. (-80)
This error means there was an issue with the app data stored on your device. Follow the steps to fix the problem.
Android phone or tablet
Update the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the Netflix app with these steps:
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Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
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In the Search bar, type "Netflix."
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In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.
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Tap Update. If you don't see this option, the app is already up to date.
Clear the Netflix app data
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Go to your device's home screen or apps list.
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Tap and hold the Netflix app, then tap App info.
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Tap Storage & cache > Clear storage > OK.
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Try Netflix again.
Reinstall the Netflix app
If you're on your Android phone or tablet, open the Netflix page in the Play Store, tap Uninstall, then tap Install.
These steps will also reinstall the app:
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Open the Play Store app, then search for "Netflix."
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In the list, find and tap the Netflix app.
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Tap Uninstall.
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Tap Install, and wait until it's done.
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Tap Open, then try Netflix again.
Amazon Fire tablet
Update the Netflix app
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Go to the home screen, then tap Appstore.
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In the upper left, tap Menu , then tap App Updates.
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In the list, find the Netflix app and tap Update. If the Netflix app isn't in the list, it is already up to date.
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After the update finishes, tap Open and try Netflix again.
Clear the Netflix app data
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Swipe downwards from the top edge of the screen to access Settings.
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Select Applications.
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Select Manage all Applications.
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Select Netflix.
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Select Clear Data.
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Once the data is cleared, hold the Power button on the side of your tablet.
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When you are prompted with the message Do you want to shut down your Kindle? or Do you want to shut down your Fire?, tap Shut Down, Power Off, or OK.
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Once the device is completely powered off, hold the Power button until you are presented with the Kindle or Amazon logo.
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Try Netflix again.
Reinstall the Netflix app
To uninstall Netflix:
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Using your Fire TV remote, press Home .
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Go to the Netflix app, then press Options .
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Select Uninstall.
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Select Uninstall again to confirm.
To reinstall Netflix:
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Using your Fire TV remote, press the Netflix button.
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Select Download, then select Open.
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Try Netflix again.