Netflix says 'Sorry, we could not reach the Netflix service. (-62)'

If you see a message on your Android phone or tablet that says

Sorry, we could not reach the Netflix service. Please try again later. (-62)

It typically indicates that the Netflix app requires an update. Follow the troubleshooting steps below to resolve the issue.

Update the Netflix app

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the Netflix app with these steps:

1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

2. In the Search bar, type "Netflix."

3. In the list, tap the Netflix app. If you can't find the Netflix app, follow the steps in this article instead.

4. Tap Update. If you don't see this option, the app is already up to date.