Netflix says 'Sorry, we could not reach the Netflix service. (-62)'

If you see a message on your Android phone or tablet that says

Sorry, we could not reach the Netflix service. Please try again later. (-62)

It typically indicates that the Netflix app requires an update. Follow the troubleshooting steps below to resolve the issue.

Update the Netflix app

1. From your Android phone or tablet, open the Netflix page in the Play Store.

2. Tap Update.

Note: If you don't see this option, your app is already up to date.

Troubleshooting

• If you're unable to open the page, you might need to fix an issue with the Play Store.

• If you can't find the Netflix app, follow the steps in this article.

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