Netflix says 'There was an error processing your request.'

There was an error processing your request.
The login information you entered does not match an account in our records.

This error usually happens when the email or password being entered isn't correct, or when data stored on your device needs to be refreshed.

To fix the problem:

Check your email and password

Make sure the email shown on the screen is correct. If it isn't, use backspace to go back and fix any mistakes or typos.
Enter your password again. Keep in mind that Netflix passwords are case-sensitive. To change between upper and lowercase, select the up arrow.
Select Continue to try Netflix again.

You might need to reset your password. Go to How to change or reset your password to do this.

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

To reset the app, follow these steps on any screen:

Using your remote, press these buttons in order:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Select Deactivate or Start Over.
Try Netflix again.

If the steps above didn't work or you still can't sign in, contact us for more help.