Netflix Error tvq-st-107
If you experience the error code tvq-st-107, often accompanied by the following message:
Netflix has encountered an error
It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
If the date and time shown on your device are incorrect:
Go to the date and time setting on your device.
Note:For help finding the date and time setting on your device, check the owner's manual or contact the manufacturer.If your device has an Automatic option, turn it on or update the setting to the current date and time.
If the date and time on your device are correct, continue to the next steps.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
You can test your device's connection by trying another app that connects to the internet. Some devices have a network test available in settings.
If other apps don't work or you get a network error, it usually means your device isn't connected.
Note:Because the steps to connect to the internet or troubleshoot a network issue are often unique for each device, Netflix Customer Service isn't able to assist with following the steps for your device.
To get the connection steps for your device:
Check the instructions or manual that came with your device.
Contact the device's manufacturer for help connecting your device to the internet.
If your device is connected and you still have issues, go to the next steps.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
On the home screen, select Settings.
Choose Network Settings > Internet Connection Settings > OK.
Choose Custom.
Choose the connection type you use:
For Wireless, choose these options:
Under the WLAN section, choose Enter Manually.
Choose IP Address Setting.
For Wired Connection, choose Auto-Detect for Operation mode.
As you go through the next settings, choose these options:
IP Address Setting > Automatic
DHCP Host > Do Not Set
DNS Setting > Automatic
Proxy Server > Do Not Use
MTU > Automatic
UPnP > Enable
To save your settings, press the X button.
Choose Test Connection.
Try Netflix again.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
To get a better signal you can:
Move your router and your device closer to each other. If possible, put them in the same room.
Move your router away from other wireless devices and appliances.
Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
Begin from the PS4 Home screen.
If you're not already at the main menu, hold the PS button in the middle of the controller, select Close Application, then select OK to return to the Home screen.
Press Up on the D-pad.
Select Settings.
Select Network.
Select Test Internet Connection.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Unplug your device from power.
Unplug your modem and router from power.
Wait 30 seconds.
Plug in your modem.
Wait 1 minute.
Plug in your router.
Wait 1 minute.
Plug in your device.
Try Netflix again.
Some modems and routers might take longer to reconnect.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Turn off your device, then unplug your modem and router from power.
After 30 seconds, plug in your modem and router.
Wait 1 minute, then turn on your device.
Try Netflix again.
Note:Some devices, modems, and routers might take longer to reconnect to the Internet.
Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.
Open a web browser and go to netflix.com/clearcookies.
From the top right, click Sign In.
Sign in to your Netflix account.
If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.
If you don't get an error, continue to the next steps.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
If the date and time shown on your device are incorrect:
Go to the date and time setting on your device.
Note:For help finding the date and time setting on your device, check the owner's manual or contact the manufacturer.If your device has an Automatic option, turn it on or update the setting to the current date and time.
If the date and time on your device are correct, continue to the next steps.
Go to the Netflix home screen, then go left to open the menu.
At the bottom, select Get Help > Sign out > Yes.
Sign back in, then try Netflix again.
If your device is on an error screen:
Select More Details.
Select Sign out or Reset.
Sign back in, then try Netflix again.
If you can't find Get Help or Sign out:
Using your remote, press these buttons in this order: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
On the menu that appears, select Sign out, Reset, or Deactivate.
Public networks:
For Wi-Fi in places like a café, hotel, or school, ask if video services like Netflix are blocked.
Private networks:
Check if your connection is slower than our recommended speeds and contact your internet service provider if you need help.
Connections like mobile hotspots, cellular, or satellite networks might be too slow to use Netflix.
Press the Xbox button on your Xbox controller to open the Guide.
From the Profile & system menu, select Settings.
Select General > Network settings > Test network connection.
If the test fails, visit the Xbox network support page for help with the error message that appears.
If the test shows your device is connected, continue below.
Press the Xbox button to open the Guide.
In the Profile & system menu, select Settings.
Select General > Network Settings > Advanced Settings > DNS Settings.
Select Automatic.
Try Netflix again.
Turn off or unplug your video game console.
Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
Turn your game console back on and try Netflix again.
If the steps don't fix the problem, contact your internet service provider (ISP) for help fixing a network connection issue.
Your ISP can:
Check for an internet outage in your area.
Fix common router or modem issues and incorrect network settings.
Restart or reset your network's connection.
While talking with your ISP, let them know:
Whether the issue happens only on one device, or other devices on the same network.
Whether your device connects using Wi-Fi or directly using a cable.
Before you finish talking with your ISP:
Using a web browser, go to fast.com to test your internet speed and connection directly to Netflix.
Try playing Netflix again to make sure the problem is fixed.
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